Customer Care Executive

1 day ago

Noida Sector Noida Uttar Pradesh, India IMTS Ed-tech company Full time

**Customer Care Executive**

**Location**: Noida (On-site)
**Industry**: Education / Ed-Tech
**Experience**: 0-1 Years (Freshers can apply)
**Salary**: ₹18,000 - ₹22,000 per month + Incentives

**Key Responsibilities**:

- Handle **inbound and outbound calls** to assist students regarding course details, admission status, and payment queries.
- Maintain **positive and professional communication** with students and parents.
- Update and manage student information in the **CRM system** accurately.
- Follow up with students for **pending documents, payments, or admission formalities**.
- Ensure **timely resolution of queries** and maintain high customer satisfaction.
- Coordinate with the counselling and accounts team for smooth student support.
- Prepare daily call and follow-up reports for review.

**Skills Required**:

- Excellent **verbal communication skills** in English and Hindi.
- Good listening and problem-solving abilities.
- Basic computer knowledge and familiarity with **CRM or Excel**.
- Ability to handle pressure and multitask efficiently.
- Positive attitude and **customer-first approach**.
- Prior experience in **customer support, telecalling, or education counselling** will be an advantage.

**Benefits**:

- Fixed salary + performance-based incentives.
- 6-day working (Mon-Sat), Sunday fixed off.
- Opportunity to grow within the **Education / Ed-Tech sector**.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time

Work Location: In person

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