Customer Care Executive

1 day ago

Noida Sector Noida Uttar Pradesh, India Unacademy Full time

**Job Title**: Customer Care Executive - Support & Collection

**Department**: Customer Support / Collections

**Location**: [Noida sector 16]

**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Assist customers in resolving billing, payment, and service-related concerns.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers regarding outstanding dues and ensure timely collection.
- Coordinate with internal departments (accounts, sales, operations) to resolve escalations.
- Provide after-sales support to ensure customer satisfaction and retention.
- Meet daily/weekly/monthly targets for call quality, collection, and customer service KPIs.
- Generate reports on payment status, customer feedback, and collection performance.

**Required Skills & Qualifications**:

- Strong communication skills (Hindi and English mandatory; regional language is a plus).
- Good listening and negotiation skills.
- Basic computer proficiency (MS Office, CRM tools, Google Sheets).
- Ability to handle pressure and meet targets.
- Customer-focused attitude with problem-solving ability.

**Job Type**: Fresher

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time

Work Location: In person

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