Service Coordinator

6 days ago

Lower Parel Mumbai Maharashtra, India Alfa-The UV Expert Full time

**Location**: Service Office, 1003B, Peninsula Towers, Lower Parel W, Mumbai - 13.

**Job Overview**: We are seeking a proactive and detail-oriented Service Coordinator to join our Service Back Office team. This role focuses on managing customer inquiries related to water purification spares, coordinating commissioning & installation, ensuring spare parts availability, and working closely with the Stores team for timely dispatches.

**Key Responsibilities**:

- Respond promptly to customer inquiries regarding water purification spares.
- Ensure timely installation of systems.
- Prepare and send accurate quotations based on customer requirements.
- Coordinate with the Stores team to monitor spare availability and process customer orders, ensuring timely and accurate order fulfillment.
- Ensure timely dispatch of spares by following up closely with the Stores team.
- Track and maintain records of inquiries, quotations, stock, and dispatches.
- Follow up with courier services to ensure timely delivery of spares to customers.
- Work cross-functionally to address any delays or operational issues.
- Utilize CRM, ERP, and SAP systems accurately to manage customer interactions, track inquiries, and update records.

**Qualifications & Skills**:

- Bachelor’s degree in any field.
- 3-5 years of experience in handling customer business, preferably in water purification or a related industry.
- Proficiency in CRM, SAP, and ERP systems.
- Knowledge of MS Office (Excel, Word).
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.

**Job Types**: Full-time, Permanent

Pay: ₹29,000.00 - ₹33,333.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

Application Deadline: 09/03/2025
Expected Start Date: 01/03/2025

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