Service Coordinator

1 week ago

Lower Parel Mumbai Maharashtra, India Alfa-The UV Expert Full time ₹ 2,40,000 - ₹ 2,88,000 per year

Job Title: Service Coordinator

Location: Service Office, 1003B, Peninsula Towers, Lower Parel W, Mumbai – 13.

Job Overview: We are seeking a proactive and detail-oriented Service Coordinator to join

our Service Back Office team. The role focuses on managing OEM and Dealer business for

water purification spares, including responding to inquiries, sending quotations, ensuring

spares availability, and coordinating timely dispatches with the Stores team.

Key Responsibilities:

 Respond promptly to OEM/Dealer inquiries regarding water purification spares.

 Prepare and send accurate quotations in line with customer requirements.

 Monitor and ensure the availability of spares by coordinating with the Stores team

and process and manage customer orders to ensure timely and accurate order

fulfillment.

 Ensure timely dispatch of spares by closely following up with the Stores.

 Track and maintain records of inquiries, quotations, stock, and dispatches. Follow up

with Courier services for timely delivery of spares to OEMs/ Dealers.

 Work cross-functionally to address any delays or operational issues.

 Accurate utilization of CRM and SAP for managing customer interactions, tracking

inquiries, and updating records.

Qualifications & Skills:

 Bachelor's degree in any field.

 3-5 years of experience in handling OEM/Dealer business, preferably in water

purification or a related industry.

 Proficiency in CRM / SAP, Knowledge of MS Office.

 MS Office (Excel, Word).

 Strong communication skills, both verbal and written.

 Excellent organizational and multitasking abilities.

Job Types: Full-time, Permanent

Pay: ₹20, ₹24,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

Speak with the employer

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