Service Coordinator

2 weeks ago


Lower Parel Mumbai Maharashtra, India People Growth Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Key Responsibilities:

  • Respond promptly to OEM/Dealer inquiries regarding water purification spares.
  • Prepare and send accurate quotations in line with customer requirements.
  • Monitor and ensure the availability of spares by coordinating with the Stores team and process and manage customer orders to ensure timely and accurate order fulfillment.
  • Ensure timely dispatch of spares by closely following up with the Stores.
  • Track and maintain records of inquiries, quotations, stock, and dispatches. Follow up with Courier services for timely delivery of spares to OEMs/ Dealers.
  • Work cross-functionally to address any delays or operational issues.
  • Accurate utilization of CRM and SAP for managing customer interactions, tracking inquiries, and updating records.

Qualifications & Skills:

  • Bachelor's degree in any field.
  • 3-5 years of experience in handling OEM/Dealer business, preferably in water purification or a related industry.
  • Proficiency in CRM / SAP, Knowledge of MS Office.
  • MS Office (Excel, Word).
  • Strong communication skills, both verbal and written.
  • Excellent organizational and multitasking abilities.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Service Coordinator: 4 years (Required)
  • CRM software: 4 years (Required)
  • SAP CRM: 4 years (Required)
  • multitasking abilities.: 4 years (Required)
  • OEM: 4 years (Required)
  • Dealership: 4 years (Required)

Work Location: In person


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