Contact Center Executive

1 week ago

Gurgaon, India Multiplier Brand Solutions Pvt ltd Full time

**Roles & Responsibilities**:

- Provide primarily customer service based support to End Customers via the Channels.
- Accurately record each Contact and update End Customers’ cases into CRM platform and trackers platforms, following appropriate processes.
- Activate and engage with End Customers whilst providing accurate information of End Customer’s issue at hand.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Ensure End Customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
- Performs all procedures accurately, including following call flows, work processes, data entry requirements, and complaint management processes.

**Communication skills**:

- have good verbal communication skills (for agents handling calls);
- have good listening skills as assessed in role play / assessment;
- have good comprehension skills as assessed in role play / assessment
- be able to understand request/issues quickly;
- be able to articulate and communicate clearly and confidently.
- demonstrate an ability to base customer service qualities, handle difficult customers and pass scenario based questions;
- demonstrate an ability to comprehend a customer's issue and respond appropriately;
- be able to demonstrate concern through tone of voice;
- demonstrate active listening and enthusiasm;
**Written Skills**:
**Customer service skills**:

- must have knowledge of account specific customer service culture/strategy and ability to empathise with customers;
- must have the ability to use Systems and Tools; and
- must have basic computer skills (i.e. how to operate a computer, ability to browse the internet).

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (required)

Willingness to travel:

- 100% (required)

**Speak with the employer**
+91 8744901894

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