Contact Center Operations Manager

2 days ago

Gurgaon, Haryana, India Policybazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Job

We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities:

Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.

Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.

Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations.

Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality.

ISMS Responsibilities:

  • Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
  • Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
  • Ensure the safeguarding of information in their possession;
  • Accepts responsibilities for the operation and protection of information assets; and
  • Perform the work as delegated by the by the Function Head

Desires Skills and Experience:

  • Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.
  • Must have experience into b2c telesales for outbound sales process.
  • Prior experience in managing large sales teams in a contact center environment.
  • Familiarity with CRM tools and sales analytics platforms.
  • Strong leadership and team management skills.
  • Proven track record in B2C sales, tele-sales, and contact center operations.
  • Ability to analyze data, solve problems, and drive performance improvements.
  • Excellent communication (verbal & written) and interpersonal skills.
  • High level of integrity, action orientation, and perseverance.
  • Strong financial acumen and ability to manage & metrics.
  • Ability to handle sales pressure, motivate teams, and drive results.

What do we offer?

  • Opportunity to earn good incentives
  • Endless growth opportunity
  • GMC – Group Medical Coverage
  • Group Personal Accident Insurance
  • Gratuity
  • Wellness Programs Give back to society through CSR
  • Continuous talent enhancement program
  • Childcare facility
  • Tax Saving flexi benefits

Interested Candidate can share their updated CV at or WhatsApp

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