Contact Center Operations Manager

1 day ago


Gurgaon, Haryana, India Policybazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Job

We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities:

Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.

Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.

Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations.

Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality.

ISMS Responsibilities:

  • Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
  • Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
  • Ensure the safeguarding of information in their possession;
  • Accepts responsibilities for the operation and protection of information assets; and
  • Perform the work as delegated by the by the Function Head

Desires Skills and Experience:

  • Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.
  • Must have experience into b2c telesales for outbound sales process.
  • Prior experience in managing large sales teams in a contact center environment.
  • Familiarity with CRM tools and sales analytics platforms.
  • Strong leadership and team management skills.
  • Proven track record in B2C sales, tele-sales, and contact center operations.
  • Ability to analyze data, solve problems, and drive performance improvements.
  • Excellent communication (verbal & written) and interpersonal skills.
  • High level of integrity, action orientation, and perseverance.
  • Strong financial acumen and ability to manage & metrics.
  • Ability to handle sales pressure, motivate teams, and drive results.

What do we offer?

  • Opportunity to earn good incentives
  • Endless growth opportunity
  • GMC – Group Medical Coverage
  • Group Personal Accident Insurance
  • Gratuity
  • Wellness Programs Give back to society through CSR
  • Continuous talent enhancement program
  • Childcare facility
  • Tax Saving flexi benefits

Interested Candidate can share their updated CV at or WhatsApp



  • Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...


  • Gurgaon, Haryana, India Google Operations Center Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics & Insights Manager, you will drive measurement and analysis that support marketing...


  • Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIncorporated in 1993, Frankfinn Aviation Services Pvt. Limited has pioneered Soft Skills training in India across industries such as Aviation, Hospitality, Travel, and Customer Service, transforming countless careers. Frankfinn is an approved training partner of NSDC & THSC, and has a unique tie-up with Air India for its 'In-Flight...


  • Gurgaon, Haryana, India Google Operations Center Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usIn GData, We Are The Owners Of The Operations Data In GTech Ads. We Ensure Our Users Have Access To...


  • Gurgaon, Haryana, India Google Operations Center Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs an Analytics and Insights Specialist, you will leverage your expertise in SQL and data visualization...


  • Gurgaon, Haryana, India Wattmonk Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job BriefWe are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and...


  • Gurgaon, Haryana, India Ameriprise Financial Services, LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...


  • Gurgaon, Haryana, India ixceed Full time ₹ 2,00,000 - ₹ 25,00,000 per year

    Role: NOC ManagerLocation: GurgaonMode: HybridType: ContractJob Description:12+ years of professional experience in IT Infrastructure Operations and Production Support environments.Proven ability to mentor a team of SME engineers across multiple IT domains for delivering infrastructure services.Extensive experience leading technical transitions, projects,...


  • Gurgaon, Haryana, India FIS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to service level...


  • Gurgaon, Haryana, India eSec Forte® Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Experiene:2-5 yearsRole DescriptionThis is a full-time on-site role for a Security Operations Center Analyst located in Gurugram. The Security Operations Center Analyst will be responsible for monitoring and analyzing security events, conducting cyber threat hunting, generating cyber threat intelligence reports, and responding to security incidents. Other...