Trainer- contact center

2 days ago

Gurgaon, Haryana, India Kezan consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year
First things first, some baseline key responsibilities to get you started -
  • Develop and deliver training programs for contact center agents, focusing on customer service skills,
  • product knowledge, systems and tools, and company policies and procedures.
  • Create training materials, including presentations, manuals, job aids, and e-learning modules, to support training initiatives.
  • Conduct new hire onboarding and orientation sessions to familiarize agents with the contact center environment, company culture, and job expectations.
  • Deliver ongoing training sessions to address skill gaps, update agents on new processes or product updates, and enhance overall performance..
  • Provide feedback and coaching to agents to improve their performance, customer interactions, and adherence to quality standards.
  • Collaborate with Quality Analysts and Supervisors to align training content with quality standards and identify areas for improvement.
  • Stay updated with industry trends, best practices, and emerging technologies in the contact center and customer service field.
  • Assist in the development and implementation of training programs for process improvements, new product launches, or system updates.
  • Maintain accurate training records and performance data for reporting purposes.

Requirements:-
  • A bachelor's degree with relevant work experience.
  • 2-3 Years of previous experience as a trainer or training specialist in a contact center or customer service environment is highly desirable.
  • Familiarity with contact center operations, customer service principles, and industry best practices.
  • Experience in designing and delivering training programs using various instructional techniques and adult learning principles.
  • Excellent written and verbal communication skills to effectively deliver training content, provide feedback, and interact with trainees and stakeholders.
  • Strong presentation skills to engage and captivate trainees, utilizing visual aids, multimedia, and interactive activities.
  • In-depth knowledge of products, services, systems, and processes relevant to the contact center's operations.
  • Ability to provide constructive feedback and coaching to agents, supporting their skill development and performance improvement.
  • Flexibility to adapt training approaches and materials to meet the diverse needs and learning styles of trainees.
  • Proficient in using training tools, learning management systems, multimedia software, and Microsoft Office applications.
  • Collaborative mindset to work effectively with cross-functional teams, trainers, and supervisors to achieve training goals and align with organizational objectives. 

  • Contact Center SME

    6 days ago

    Gurgaon, Haryana, India Stafforri Services Private Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Initial 2-3 months- travels to PNG -Papua New GuineaPost which will work in PNG shift am IST onwards )Job Title: Contact Center SME – Auto Dialer Implementation (Collection Department)Location: Papua New GuineaAbout the Role:We are looking for a Subject Matter Expert (SME) in Contact Center Technologiesto lead the implementation of an Auto Dialer system...

  • Contact Center Operations Manager

    16 hours ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the JobWe are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership,...

  • Contact Center Executive

    6 days ago

    Gurgaon, Haryana, India Wattmonk Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job BriefWe are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and...

  • Team Lead Contact Center

    6 days ago

    Gurgaon, Haryana, India Ameriprise Financial Services, LLC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...

  • IT Trainer

    8 hours ago

    Gurgaon, Haryana, India Anudip Foundation Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionAnudip Foundation, established in 2007, is a non-profit organization focused on creating digital livelihoods for youth from disadvantaged communities across India. As a key partner of the National Skill Development Corporation (NSDC), it offers professional diploma and certificate programs through training centers in urban, peri-urban, and...

  • Certified Personal Trainer

    1 week ago

    Gurgaon, Haryana, India Seven Pillars Wellness Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSeven Pillars Wellness is a chain of fitness and wellness centers with operations in various territories. This 17-year-old organization is dedicated to providing holistic wellness through fitness, discipline, and community-driven transformation. Our goal is to help individuals achieve their wellness objectives by creating a supportive and...

  • Healthcare Trainer

    13 hours ago

    Gurgaon, Haryana, India Job World Full time ₹ 6,50,000 - ₹ 7,80,000 per year

    We are hiring for RCM trainer for US healthcare process. Candidate should have experience in RCM process as a trainer atleast for 1 year.Salary uptop 6.5 LPAContact Shruti Diksha

  • Freelance technical Trainer cyber security digital forensic

    2 weeks ago

    Gurgaon, Haryana, India LAVS Services Full time ₹ 1,00,000 - ₹ 1,30,000 per year

    We are looking for Onsite Technical Trainers who are passionate about teaching and guiding students in the field of programming. REQUIRED#TRAINER*Location: Gurgaon Duration: 2 days Date : 18th September 2025 Eligibility: fresher's can also apply Skills Required: ( Cybersecurity) - digital forensics Travel will be provided per working dayIf you're...

  • Global Command Center Engagement Manager

    2 weeks ago

    Gurgaon, Haryana, India Google Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Minimum qualifications:Bachelor's degree or equivalent practical experience.Six Sigma certified.7 years of experience in a Contact Center environment and 3 years of experience in a...

  • Radiology Technician Trainer

    13 hours ago

    Gurgaon, Haryana, India GD Goenka Healthcare Full time ₹ 13,44,486 - ₹ 34,20,120 per year

    GD Goenka Healthcare Academy is seeking a dedicated and experienced Radiology Technician Trainer to deliver high-quality education and practical training to students enrolled in the Radiology Technician program. The ideal candidate will possess a strong clinical background in radiology technology and a passion for teaching, aiming to equip students with the...