Contact Center SME

First things first, some baseline key responsibilities to get you started -Develop and deliver training programs for contact center agents, focusing on customer service skills, product knowledge, systems and tools, and company policies and procedures. Create training materials, including presentations, manuals, job aids, and e-learning modules, to support ...

About the JobWe are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership,...

Job BriefWe are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and...

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...

Job Title: SME Auto Dialer SystemExperience: 4+ YearsLocation:Papua New Guinea● Lead the implementation of an auto-dialer system (predictive, Progressive, and Preview dialing modes) for collections operations.● Ensure seamless integration with the bank's CRM, collections, core banking systems, and payment processing platforms.● Design and optimize...

Description : A Day in Your Life at MKS : The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement.You Will Make...

Job Title: Business Analyst - Contact center SMEExperience: 10-15 YearsLocation: Gurgaon, HaryanaIndustry: Banking & FinanceJob Type: Full-Time/PermanentKey Skills : ★Contact Center Management ★Brd ☆RFP ★Salesforce CRM ☆Salesforce ☆CRM ☆Business Analysis ☆Crm Implementation ☆Requirement Gathering ☆CRM Management ☆Banking ☆Bfsi...

A Day in Your Life at MKS : The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.You Will Make an Impact By : Incident...

Description : A Day in Your Life at MKS : The Senior Network Engineer is a senior technical role responsible for designing, implementing, and optimizing enterprise network and security infrastructure. This position involves advanced engineering tasks, architecture planning, and acting as a subject matter expert for complex network solutions. You Will...

Job Title: Business Analyst-CRM (Retail Banking)Experience: 10-15 YearsLocation: Gurgaon, HaryanaIndustry: Banking & FinanceJob Type: Full-Time/PermanentKey Skills : ★Business Analytics ★Crm Implementation ★Retail Banking ☆Agile Methodology ☆Managerial Skills ☆Waterfall ★Contact Center Management ☆RFP ☆SME Banking ☆RFI ☆Corporate...