Contact Center SME

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

Job BriefWe are seeking a dynamic and customer-focused Contact Centre Executive to join our team. As a Contact Centre Executive, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction. You will be responsible for providing excellent customer service, addressing inquiries, resolving issues, and...

Provide world-class, specialized phone service to high-priority advisors, clients, or other relationship partners to successfully resolve customer-initiated service issues in an innovative manner. Respond to more complex issues (which may be related to basic investment products, general securities products, or insurance products) escalated from service...

Job Title: Business Analyst - Contact center SMEExperience: 10-15 YearsLocation: Gurgaon, HaryanaIndustry: Banking & FinanceJob Type: Full-Time/PermanentKey Skills : ★Contact Center Management ★Brd ☆RFP ★Salesforce CRM ☆Salesforce ☆CRM ☆Business Analysis ☆Crm Implementation ☆Requirement Gathering ☆CRM Management ☆Banking ☆Bfsi...

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Minimum qualifications:Bachelor's degree or equivalent practical experience.Six Sigma certified.7 years of experience in a Contact Center environment and 3 years of experience in a...

Role & responsibilitiesThe primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.Major ActivitiesLoad and manage site schedules/rotas and client/emergency bookings in Time gate.Execute daily control room operations...

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Associate's DegreeTravel Percentage :0%What you will be doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.Monitors operations to ensure adherence to service level...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES• Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email.• Monitors operations to ensure...

Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production...

Job Summary:The ideal candidate will have experience in outbound sales, financial products (especially SME/business/personal loans), and team management in a contact center environment. This role demands strong leadership, process adherence, and a sharp focus on sales conversion and customer experience.Key Responsibilities:Process Oversight: Supervise daily...