SME - Command Center

3 days ago

Gurgaon, Haryana, India Amh Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

The primary objective of this role is to perform all Control Room Duties and operations in a timely, efficient, and courteous manner; ensuring that all company policies and procedures are complied with.

Major Activities

  • Load and manage site schedules/rotas and client/emergency bookings in Time gate.
  • Execute daily control room operations as directed by the National Control Room Manager.
  • Maintain and update systems like Time gate/APIS, handle subcontractor reports, emails, and emergency cover.
  • Communicate effectively with clients, operations teams, and employees.
  • Investigate and report discrepancies and incidents promptly.
  • Generate and distribute reports (daily/weekly/monthly).
  • Provide customer service and front desk support outside regular hours.
  • Responds promptly and thoroughly to requests, findings, and communications
  • Effectively manages multiple tasks ensuring timely completion with accuracy

Preferred candidate profile

  • Overall, 5-7 years of work experience preferably in managing a control/command room business environment.
  • Graduate/ Postgraduate in any discipline preferable from the BPO, KPO, BPM service industry.
  • Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience.
  • Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances
  • Effective organizational skills and ability to work under pressure
  • High attention to detail.
  • Strong computer literacy.
  • Demonstrates self-initiative.
  • 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery.

  • 24/7 business environment, service delivery. Rotational weekly offs. Not Fixed.

  • 100% work from office. No work from home.

  • 24/7 business operations. Monday to Sunday coverage.

  • Rotational shifts.

  • Rotational week offs. No fixed week-offs.

  • Familiarization with UK, British accent and cultural nuances

  • Trained in UK communication style and cultural etiquette

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