Senior Business Analyst
4 days ago
Job Title: Business Analyst - Contact center SME
Experience: 10-15 Years
Location: Gurgaon, Haryana
Industry: Banking & Finance
Job Type: Full-Time/Permanent
- Key Skills : ★Contact Center Management ★Brd ☆RFP ★Salesforce CRM ☆Salesforce ☆CRM ☆Business Analysis ☆Crm Implementation ☆Requirement Gathering ☆CRM Management ☆Banking ☆Bfsi ★Retail Banking ★RFP issuance
Job Description:
- Must have retail banking experience in deploying contact center solutions.
- Should have experience in Salesforce CRM/MS Dynamics 365/Any other CRM rollout for the contact center.
- Strong proficiency in English, Client handling, and business skills.
- Strong proficiency in English
- Good PowerPoint skills
- Stakeholder management
- BRD writing
- Requirement gathering
- Should have banking experience in deploying contact center solution
- Preferred experience of a person with skills in SalesForce or MS Dynamics 365 rollout for contact center
- Preparing RFP documentation, including RFP scoring
- RFP issuance
- Vendor demo
- Review and feedback on vendor RFP submission
- RFP scoring
- Vendor recommendations
- Preferred techno-functional skills but strong proficiency in business skills.
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