Senior Analyst, Business Process Improvement-3

6 days ago

Gurgaon, Haryana, India Mastercard Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title:

Senior Analyst, Business Process Improvement-3

Overview:

Senior Analyst, Advisors & Consulting Services Insights & Enablement

Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS.

The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy.

Role

• Assess business processes, digital journeys and user experience in core systems for key A&CS personas

• Identify improvement opportunities, design and manage business transformational initiatives

• Liaise with Technical teams driving systems' development and enhancement to ensure optimal user experience and business continuity

• Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives

All about you

Essential skills and experience:

• Digital Transformation – Experience in designing digital journeys and rolling them in broader organizations

• Project Management – Some project management experience, and ability to oversee multiple priorities simultaneously

• Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives

• Partnership – Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization

• Business acumen – Good understanding of the Client Services business drivers

• Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams

Others:

• Good knowledge of A&CS and other Services teamsTo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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