Team Leader

1 day ago

Gurgaon, Haryana, India Bill Gosling Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

The ideal candidate will have experience in outbound sales, financial products (especially SME/business/personal loans), and team management in a contact center environment. This role demands strong leadership, process adherence, and a sharp focus on sales conversion and customer experience.

Key Responsibilities:

Process Oversight: Supervise daily operations of the business loan sales process, ensuring adherence to SLAs and quality benchmarks.

Team Management: Lead, coach, and develop a team of sales executives to meet and exceed sales targets.

Sales Performance: Monitor individual and team KPIs including lead conversion, call quality, and productivity.

Target Achievement: Drive business loan sales through effective pitch strategies, objection handling, and follow-ups.

Training & Development: Conduct regular training sessions on product knowledge, sales techniques, and compliance.

Compliance & Quality: Ensure all calls and documentation meet regulatory and internal compliance standards.

Process Improvement: Identify gaps in the sales funnel and recommend process enhancements.

Reporting: Generate daily/weekly/monthly performance reports and share insights with stakeholders.

Qualifications & Skills:

Graduate in any discipline.

2-4 years of experience in BPO sales, with at least 1 year in a team lead role.

Strong communication and persuasive skills.

Proven track record in achieving sales targets in a contact center setup.

Knowledge of business/personal loan products, eligibility, and documentation.

Familiarity with CRM tools, dialers, and lead management systems.

Ability to motivate and manage a diverse team in a high-pressure environment.

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