Team Leader

12 hours ago

Gurgaon, Haryana, India Mekyek Full time ₹ 5,40,000 - ₹ 6,00,000 per year
Job Description: We are seeking a proactive and results-driven Collection Team Leader to join our team. In this role, you will lead a team of collection agents, enhance their negotiation skills, and ensure effective collection practices. Your ability to motivate, train, and guide your team will be critical to our success.
Location : Gurugram Salary : 45k to 50k ctc
Key Responsibilities:
  • Team Leadership: Lead and mentor a team of collection agents, fostering a positive and productive work environment.
  • Collections Management: Oversee daily call-dunning activities to remind delinquent customers about repayments, ensuring targets are met.
  • Performance Monitoring: Track team performance and implement strategies to improve collection rates and customer satisfaction.
  • Reporting: Maintain accurate records of collection activities and generate reports on team performance and progress toward goals.
  • Customer Engagement: Adapt communication styles to effectively engage with a diverse range of customers, ensuring a high level of service.
  • Experience: 2-3 years of experience in a Team Leader or similar leadership role (On paper). Prior experience in Collections or Debt Recovery is mandatory.
  • .Experience with short-term loans is a plus.
  • Certification: DRA certified.
  • Skills:
  • Strong phone handling and active listening abilities.
  • Excellent communication and presentation skills.
  • Proficient in CRM/dialer systems.
  • Strong organizational and multitasking skills.
  • Ability to resolve conflicts and solve problems effectively.
  • Growth mindset with a focus on continuous improvement.
Education:
  • Graduate in any stream (B. Com preferred).
Key Competencies:
  • Team Management
  • Collections Process Knowledge
  • Banking Collection Practices

Note : Candidates must be comfortable with a walk-in interview.

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