Avp Contact Center

2 weeks ago

Gurgaon, India UpMan Placements Full time

Job Location
- Gurgaon, India
- Experience (in Years)
- 8 - 15
- Job Type
- Full Time

**Job Description**:

- Drive conversions from the leads generated through marketing programs
- Collaborate with digital marketing team, operations, and technology team to drive D2C ecommerce business.
- Continuously improve call center KPIs (Lead and Lag Indicators ) - Per seat productivity, No. Of dial outs/connects per agent, Disposition bucket movement and improvements, time to call, lead cost per agent, attrition, call quality, training, performance management of agents. It is expected that the role holder is data savvy and is able to use insights to improve performance resulting in achievement of sales target and continuously bring down cost of operations.

About Company

Upman Placements is a firm of Researcher & Recruitment Specialists. The company started life in 2002 in India as a recruitment specialist firm. The company has built a stellar reputation for high ethical standards, a specialized focus and unparalleled service. Emerged As one of the only truly global specialized staffing firms focusing exclusively in professional positions for our clients spread across more than 20 countries with a sizable presence across industry levels. With footprints in competitive markets of India, Europe, United Kingdom, Middle East, Singapore, Malaysia, Philippines, Indonesia, Brunei and East & Central African countries.

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