Contact Centre Role with Leading Health Insurance

4 days ago

Gurgaon, India Skillventory Full time

**Contact Centre role with Leading Health Insurance Company**:

- From 6 to 11 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Gurgaon/Gurugramor

**Roles and Responsibilities**

**Contact Centre role with Leading Health Insurance Company**

Key Responsibilities
- Managing day to day planning for Contact Center.
- Adherence of the defined service delivery models.
- Drive ontime, accurate and quality service delivery within agreed KPIs
- Review & implement process changes for enhancing servicing experience in alignment with technology & functional teams.
- Build a customer centric environment with highest level of service standards.
- Manage & assess customer and partner service levels to enhance customer/partner experience, measurement through NPS and increase customer retention and drives new sales growth.
- To implement a training program to help team resources with product and process knowledge as well as service delivery skills.
- Adherence of the defined service delivery models.
- Drive efficiency through identifying areas where interactions could be avoided, automated & not repeated.
- **Preferred Skill Set**
- Customer passion and delivery of value for customers
- Problem solving and resolution mission critical
- Result oriented
- Build fast innovative and agile business and can cope with pressure and setbacks
- Business awareness and industry knowledge
- Team working within department.
- Working Model:

- Office- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Insurance
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- Health InsuranceEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- Leading RPO - Recruiter Name:_Riya Dave
- Contact Company:_SKILLVENTORY
- Telephone:_8871809555

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