AVP_ CRM Role at Vidal Health TPA

16 hours ago


Gurgaon, Haryana, India Vidal Health Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Vidal Health Insurance TPA is hiring for an AVP CRM -Client Servicing role for large corporate accounts

Job Location: Gurgaon

Interested candidates can send their resumes on

Key Responsibilities:

  1. Management and Retention of Top corporate for the region.

  2. Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team and proactively act on issues before escalations.

  3. Fulfilment of SLAs of top stakeholders for the respective region.

  4. Oversee timely submission of MIS reports to Insurance Companies/Corporate etc.

  5. Relationship with HO of Insurance Companies, Brokers etc...

  6. Service fees collection for the region.

  7. Oversee department functions like the Customer Care, Claims, Contact centre and related functions.

  8. ISO requirement for customer care and grievance.

  9. Responsible for P&L for the region.

  10. Business development

  11. Team Management and team building which includes

  12. Regular interaction with the team

  13. Training the team
  14. Handling escalation from the team.
  15. Periodic review of the team and feedback to be shared with the team.

Experience required:

Experience: 8-12years of experience in TPA Customer Service or Client Relationship roles, with a minimum of 4 years in a management position with direct reports.

Personal Attributes and Competencies:

  • Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences Senior management and external clients.
  • Experience of making and developing strategies
  • Understanding of customer and market scenario
  • Strong negotiation skills that demonstrate creative, innovative problem-solving approaches to complex situations.
  • Strong analytical and problem-solving skills.

Interested candidates can send their resumes on


  • CRM Manager

    17 hours ago


    Gurgaon, Haryana, India Vidal Health Insurance TPA Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Vidal is hiring for Manager role in CRM Client ServicingJob Title: Manager -CRM-Client Servicing -TPA IndustryIndustry: TPALocation:GurgaonOnly candidates from the Health Insurance and TPA industry will be considered for this role.Applicants from other industries are kindly requested not to apply, as domain-specific experience is essential.Key...

  • Assistant Manager

    6 days ago


    Gurgaon, Haryana, India Vidal Health Insurance TPA Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Vidal is hiring for Assistant Manager role in CRM Client ServicingJob Title: Assistant Manager -CRM-Client Servicing -TPA IndustryIndustry: TPALocation: GurgaonOnly candidates from the Health Insurance and TPA industry will be considered for this role.Applicants from other industries are kindly requested not to apply as domain-specific experience is...

  • CRM Manager

    20 hours ago


    Gurgaon, Haryana, India Vidal Health Insurance TPA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: CRM Manager TPA IndustryIndustry: Health Insurance / Third Party AdministrationRole ObjectiveTo lead and optimize the organizations CRM strategy, ensuring seamless client interactions, data integrity, and service delivery across health insurance workflows. The CRM Manager acts as a bridge between technology, client servicing, and operational teams...

  • Executive

    2 weeks ago


    Gurgaon, Haryana, India Vidal Health Insurance TPA Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Vidal Health Insurance TPA is hiring for Executive for Client ServicingRoles and Responsibilities: Key Responsibilities:1. Management of query related to Claims and Cashless at Level 1.2.Reports on top corporate/insurance companies/brokers to be reviewed with Leadership TeamFulfilment of SLAs of top stakeholders for the respective region.Oversee timely...

  • Assistant Manager

    6 days ago


    Gurgaon, Haryana, India Vidal Health Insurance TPA Private Limited Full time ₹ 4,32,000 - ₹ 5,40,000 per year

    Vidal is hiring for Assistant Manager role in CRM Client Servicing Job Title:Assistant Manager -CRM-Client Servicing -TPA IndustryLocation: GurgaonOnly candidates from the Health Insurance and TPA industry will be considered for this role.Key Responsibilities:Management and Retention of Top corporate for the region.Reports on top corporate/insurance...


  • Gurgaon, Haryana, India Vidal Health Insurance TPA Private Limited Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    *Designation-Executive in CRM for Client ServicingIndividual Contributor in Team for Corporate EB.Job Location: GurgaonIndustry-TPA Company or Health Insurance will only be preferred.Immediate Joiner required.Job Description:Key Responsibilities:1. Management and Retention of Top corporate for the region along with Team as a L1 Level.Handling queries from...

  • TPA Executive

    2 days ago


    Gurgaon, Haryana, India ClaimBuddy Technologies Pvt Ltd Full time ₹ 2,20,000 - ₹ 3,31,484 per year

    Job Designation-: Insurance TPA, Claim SpecialistRoles & Responsibilities-:Candidates should have worked in Hospital Insurance desk (Most Important)Provide Medical opinion for Health Insurance ClaimsProcessing of Cashless Requests & Health Insurance Claim DocumentsProficient with medical terms & system.Understanding of Policy terms & conditions & Various...

  • TPA Co-ordinator

    2 days ago


    Gurgaon, Haryana, India Swastik Hospital, Sector 62 Gurugram Haryana Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    TPA Coordinator acts as a bridge between the hospital, insurance companies, and patients, handling all matters related to cashless insurance claims, pre-authorizations, and reimbursements. They ensure smooth processing of documents and compliance with TPA policies for both insured patients and the hospital.Key Roles & ResponsibilitiesInsurance...

  • Insurance Executive

    12 hours ago


    Gurgaon, Haryana, India HexaHealth Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Executive - InsuranceLocation: GurugramWorking Days: 6Experience Required: 1-5 YearsWork Model: In-OfficeWhat we are looking for:Seeking a Executive - Insurance (1-5 years experience) to handle cashless & reimbursementclaims, TPA coordination, pre-auth approvals, and insurance queries. The role involves billingverification, doctor liaison, and...

  • Executive

    13 hours ago


    Gurgaon, Haryana, India Vidal Health Insurance Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage client relationships through effective communication, ensuring high levels of satisfaction.Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency.Develop strong leadership skills to motivate team members towards achieving targets.Analyze data using MIS tools to identify trends,...