Call-center Executive

20 hours ago

Gurgaon Haryana, India Group of companies Eurasia Full time

About Company Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing customer support data collection and market monitoring We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth About the Role As a BPO Call Center Executive you will be the first point of contact for our customers and prospects managing both inbound and outbound interactions Your mission is to deliver exceptional service foster strong relationships and drive business outcomes This role is vital to our brand reputation and customer retention strategy Shift Timings 10 AM - 7 PM IST or Experience 1 years in BPO call center Key Responsibilities Inbound Call Management Promptly answer and respond to customer queries via phone email and chat Provide accurate information about products services and policies Resolve issues efficiently escalating complex cases as needed Outbound Outreach Proactively contact potential or existing customers for sales follow-ups surveys or lead generation Identify customer needs pitch relevant offerings and close transactions when applicable CRM Documentation Maintain comprehensive records of all interactions in the CRM system Track call details resolutions and lead outcomes Quality Metrics Feedback Adhere to scripts and quality standards meeting KPIs like AHT FCR conversion rates and CSAT Participate in coaching sessions attend training and contribute to process improvement initiatives Requirements Languages English Hindi - both fluent Tamil Telugu languages - would be an advantage Multilingual abilities to support diverse customer demographics are preferable High school diploma or equivalent bachelor s degree preferred 1-2 years of experience in a BPO call center or customer service environment Strong verbal and written communication with excellent active listening ability Customer-centric attitude with empathy patience and adaptability Effective problem-solving multitasking and time management skills Benefits Competitive salary with performance bonuses 28 paid vacation days Growth in an international collaborative team Internet costs compensation

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