Agm Call Center

8 hours ago

Gurugram Haryana, India Orbitouch Outsourcing Private Limited Full time

// Urgent hiring for AGM CALL CENTER//

Location
- Gurgaon sec
- 18

Profile
- AGM CALL CENTER

Experience
- 13 +Years

Ctc
- upto 30 Lpa (depends On interview)

Working Days
- 6 days

Job Responsibilities
- To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Regards

HR Meenu

9289237366

Pay: ₹2,500,000.00 - ₹3,000,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Do you have experience in domestic out-bound sales process?
- How many years of experience in Domestic outbound sales?
- How many agents you have handled?
- What is your notice period?
- What is your current and expected ctc?

Work Location: In person

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