Agm Call Center

2 days ago

Gurugram Haryana, India Orbitouch outsourcing pvt ltd Full time

Urgent hiring for AGM CALL CENTER

Profile
- AGM CALL CENTER

Experience
- 13 +Years

Ctc
- upto 30 Lpa (depends On interview)

Working Days
- 6 days

Location
- Gurgaon sec
- 18

Job Responsibilities
- To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Thanks & Regards

HR. Mandeep Kaur

7303439933

**Job Types**: Full-time, Permanent

Pay: ₹2,500,000.00 - ₹3,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Total experience in AGM CALL CENTER?
- number of agents and cliend handling currently?
- Experience in expert in domestic out-bound sales process?
- Current location? ok with Gurgaon sec
- 18 ?
- Current CTC?
- Expected CTC?
- Notice period?

**Experience**:

- Outbound call centre sales process : 6 years (required)

Work Location: In person

  • Agm Call Center

    5 days ago

    Gurugram, Haryana, India ESSVEE SERVICES Full time

    **Responsibilities**: **- To look after 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.** **Manage data sources and ensure proper data churning on Dialler** **. Schedule progressive and predictive callings** **. Ensure proper Talktimes, shrinkage, attrition on the Call...

  • Frankfinn - AGM Call Centre

    2 weeks ago

    Gurugram, India Nexthire Full time

    Job Title :  AGM CALL CENTER Function Call Centre Job Responsibilities • To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and...

  • Call Center Executive

    2 days ago

    Gurugram, Haryana, India Fitness 365 Full time

    Call Center Executive - Fluent in English - Tech Savvy - Handling calls - Troubleshooting - Immediate Joiner Location: Sohna Road, Gurgaon **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month **Language**: - Hindi (preferred) Work Location: In person **Speak with the employer** +91 9811332083

  • Call Center Representative

    7 days ago

    Gurugram, Haryana, India Ditanz Hire Full time

    **Call Center Representative** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they...

  • Call Center Trainer Ii

    2 weeks ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • Inp - Call Center Supervisor I

    2 weeks ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

  • Call Center Trainer I

    5 days ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 1 - 5% GENERAL DUTIES & RESPONSIBILITIES - Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going...

  • Inp - Call Center Supervisor Ii

    2 weeks ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES **What you will be doing** - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures...

  • Inp - Call Center Supervisor I

    2 days ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% **What you will be doing** - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous customer...

  • Head - Call Center - Outbound Sales

    3 weeks ago

    Gurugram, India Augmentedresourcing Pvt. Ltd. Full time

    We are hiring Head Call Center for our client into Education/Aviation Sector.Locations - Gurugram, Haryana, IndiaExperience -12+ yrsSkill Set :Outbound Sales, Outbound Telesales, Lead generationJob Description- To oversee 700-seat outbound call center operations and ensure high productivity by controlling, monitoring, analyzing, and reviewing the system. -...