Agm Call Center

9 hours ago


Gurugram Haryana, India Orbitouch outsourcing pvt ltd Full time

Urgent hiring for AGM CALL CENTER

Profile
- AGM CALL CENTER

Experience
- 13 +Years

Ctc
- upto 30 Lpa (depends On interview)

Working Days
- 6 days

Location
- Gurgaon sec
- 18

Job Responsibilities
- To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Thanks & Regards

HR. Mandeep Kaur

7303439933

**Job Types**: Full-time, Permanent

Pay: ₹2,500,000.00 - ₹3,000,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- Total experience in AGM CALL CENTER?
- number of agents and cliend handling currently?
- Experience in expert in domestic out-bound sales process?
- Current location? ok with Gurgaon sec
- 18 ?
- Current CTC?
- Expected CTC?
- Notice period?

**Experience**:

- Outbound call centre sales process : 6 years (required)

Work Location: In person



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