
Agm Call Center
1 week ago
Urgent hiring for AGM CALL CENTER
Profile
- AGM CALL CENTER
Experience
- 13 +Years
Ctc
- upto 30 Lpa (depends On interview)
Working Days
- 6 days
Location
- Gurgaon sec
- 18
Job Responsibilities
- To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Thanks & Regards
HR. Mandeep Kaur
7303439933
**Job Types**: Full-time, Permanent
Pay: ₹2,500,000.00 - ₹3,000,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Total experience in AGM CALL CENTER?
- number of agents and cliend handling currently?
- Experience in expert in domestic out-bound sales process?
- Current location? ok with Gurgaon sec
- 18 ?
- Current CTC?
- Expected CTC?
- Notice period?
**Experience**:
- Outbound call centre sales process : 6 years (required)
Work Location: In person
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