Call Center Trainer I

2 hours ago

Gurugram Haryana, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
1 - 5%

GENERAL DUTIES & RESPONSIBILITIES
- Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
- Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
- May design and develop training materials and curriculum.
- Recommends additional learning materials as appropriate.
- Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
- Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
- Adapts existing programs to suit various audiences.
- Reviews and updates policy and procedure manuals.
- Assesses employee training needs and provides feedback to management.
- Maintains internal department and external class training records.
- May work with vendors to bring in external training courses.
- Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor’s degree in education, communications or business or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Knowledge of the company’s products, services and business operations
- Project coordination experience preferred
- Advanced presentation, interpersonal, time management, and organizational skills
- Strong training program design experience
- Excellent verbal and written communication skills
- Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION

Entry level professional role. Basic skills with moderate level of proficiency. Works under general supervision with latitude for independent judgment. Consults with senior peers and management on complex issues to learn through experience. Typically requires up to three years training experience, preferably in a call center or customer service organization.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Call Center Trainer Ii

    1 week ago

    Gurugram, Haryana, India Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of...

  • Inp - Call Center Supervisor I

    1 week ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Monitors operations to ensure adherence to service level standards and company/department policies and procedures. - Ensures professional and courteous...

  • Call Center Executive,punjabi,marathi,bengali,gujarati for Gurgaon

    2 weeks ago

    Gurugram, Haryana, India Capital Placement Services Full time

    **Gurgaon** Position: Call Center Executive - Financial Products Sales Location: Gurgaon, India Key Responsibilities: Outbound Sales Calls: Initiate outbound calls to prospective customers with the goal of promoting and selling various financial products. Product Knowledge: Develop a strong understanding of the financial products offered by the company,...

  • Agm Call Center

    2 hours ago

    Gurugram, Haryana, India ESSVEE SERVICES Full time

    **Responsibilities**: **- To look after 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.** **Manage data sources and ensure proper data churning on Dialler** **. Schedule progressive and predictive callings** **. Ensure proper Talktimes, shrinkage, attrition on the Call...

  • Inp-call Center Supervisor I

    2 hours ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: - Excellent customer service skills that build high levels of customer satisfaction - Excellent verbal and written communication skills - Must be detail-oriented and customer-driven, focusing on...

  • Call Center Representative

    2 days ago

    Gurugram, Haryana, India Ditanz Hire Full time

    **Call Center Representative** **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they...

  • Inp - Call Center Supervisor I

    6 days ago

    Gurugram, Haryana, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Trainer- contact center

    1 week ago

    haryana, India Kezan consulting Full time

    First things first, some baseline key responsibilities to get you started -Develop and deliver training programs for contact center agents, focusing on customer service skills, product knowledge, systems and tools, and company policies and procedures. Create training materials, including presentations, manuals, job aids, and e-learning modules, to support...

  • Call Center Executive

    2 weeks ago

    Gurugram, Haryana, India IAS MEDICARE HOSPITAL Full time

    Call Center Excutive, **takes calls from Patients answering questions or addressing any concerns they may have**. Their duties include handling many inbound and outbound calls to and from Patients, listening to Patient needs or issues and providing helpful solutions to their problems, Give Doctor Appoinment and keep followup with Patient **Job Types**:...

  • Hindi Call Center- Fresher

    2 weeks ago

    Gurugram, Haryana, India Nuoma Infracon Private Limited Full time

    Note - AGE LIMIT IS UPTO 32 Years - **Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and...