Restaurant Supervisor-resort

12 hours ago

Lonavale, India Aavesh Enterprises Full time

**Job Summary**:
**Key Responsibilities**:Operational Management**
- Supervise daily restaurant operations, including opening and closing procedures.
- Ensure timely and efficient service during breakfast, lunch, dinner, and special events.
- Monitor restaurant cleanliness, ambiance, and overall presentation to align with resort standards.
- Manage inventory levels for dining essentials such as cutlery, glassware, and linens.

**Staff Leadership**
- Train, supervise, and motivate front-of-house staff, including servers, hosts, and bar staff.
- Schedule and assign shifts to ensure adequate staffing levels during peak and off-peak hours.
- Conduct regular briefings and training sessions to maintain high service standards.
- Address staff concerns, resolve conflicts, and foster a positive work environment.

**Guest Service Excellence**
- Greet guests, address special requests, and resolve complaints promptly and professionally.
- Ensure all guests receive personalized and attentive service.
- Monitor guest feedback, both in person and via online reviews, and implement improvements.
- Assist in hosting and managing special events or themed dining experiences.

**Financial Responsibilities**
- Support the Restaurant Manager in managing budgets and controlling costs.
- Oversee billing and cash handling procedures, ensuring accuracy and compliance.
- Upsell menu items, promotions, and packages to maximize revenue.

**Compliance & Safety**
- Ensure compliance with health and safety regulations, including food hygiene and sanitation standards.
- Conduct regular inspections of dining and kitchen areas to maintain operational standards.
- Train staff on safety procedures and emergency protocols.

**Collaboration**
- Work closely with the kitchen team to ensure smooth coordination between food preparation and service.
- Liaise with the F&B Manager or other resort departments to organize events and promotions.
- Provide input on menu design, pricing, and promotions based on guest preferences and feedback.

**Qualifications**:

- Bachelor’s degree or diploma in Hospitality Management or a related field (preferred).
- 3+ years of experience in restaurant operations, including supervisory roles, preferably in a resort or upscale setting.
- Strong understanding of food and beverage service standards.
- Proficiency in point-of-sale (POS) systems and basic financial management.

**Preferred Skills**:

- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of fine dining service protocols and guest engagement techniques.
- Familiarity with local and international cuisines and beverages.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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