Guest Service Agent

**GRE DUTIES AND RESPONSIBILITIES**: - Welcome guests during check-in and give a fond farewell to guests while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures.**Coordinating** and multi-tasking job duties in a busy environment. - Should possess detailed information about...

**Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. Major skills and...

**Major skills and accountabilities of position (4-6 major accountabilities) 1. Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organized with great attention to detail. 2. Should have excellent personal presentation and communication skills. 3. A passion for delivering exceptional levels of Guest...

anage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to...

Job Description:Duties and Responsibilities1. Ensures professional and timely customer service to our guests and customers, ensuring familiarity within all areas of VIP and Villas – villa reservations and allocation, transportation, restaurant bookings, guest services, business centre services, handling of Villa dining food ordering and dispatch requests...

**Responsible for answering all telephone calls and prioritizing said calls. Should have very good telephone etiquettes. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly. Should have good knowledge of room service menu's and on going promotions in other F&B...

**Job Title: Hostess - F&B Service (Restaurant) Function: F&B Service Location: Lonavala Primary Purpose Is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. Major skills and accountabilities of...

**Is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. 1. Responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest experience. 2. Ensure knowledge...

**1. Should have good knowledge of menu and presentation standards. 2. Ability to assist guests with table reservations, while seated, serviced within specified time, answer any questions regarding menu, and assist with menu selections. 3. Ability to anticipate any unexpected guest need and reacts promptly and tactfully. 4. Ensure service techniques are...

The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets. This is done by coming up with promotional...