Guest Service Agent

**GRE- Hospitality** - Setting up hospitality for Isprava Guest check-in, check-out - Concierge services - Massage, cook, restaurants, planning the stay and special celebrations such as décor, cake - Involved in the overall planning and setting up of new business vertical for Isprava - Involved in Marketing, Website Development, Reservations, Software’s,...

**Job Title: Guest Relation Executive - FO Function: Front Office Location: Lonavala Primary Purpose To engage with guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. Major skills and...

**Major skills and accountabilities of position (4-6 major accountabilities) 1. Should have proficiency in MS Office, able to navigate through Company systems, Calm, efficient, and organized with great attention to detail. 2. Should have excellent personal presentation and communication skills. 3. A passion for delivering exceptional levels of Guest...

**Job Summary**: The Reservations Supervisor is responsible for managing the daily operations of the reservations team. She ensures efficient handling of room bookings, maximizes room revenue through effective inventory control and rate management, and provides excellent guest service by handling booking inquiries, confirmations, modifications, and...

anage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to...

Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guests with table reservations. - Assist guests while seating. - Ensure guests are serviced within the specified time. - Has a good knowledge of menu and presentation standards. - Speak...

**Responsible for answering all telephone calls and prioritizing said calls. Should have very good telephone etiquettes. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly. Should have good knowledge of room service menu's and on going promotions in other F&B...

**Job Title: Hostess - F&B Service (Restaurant) Function: F&B Service Location: Lonavala Primary Purpose Is responsible for make the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. Major skills and accountabilities of...

**1. Should have good knowledge of menu and presentation standards. 2. Ability to assist guests with table reservations, while seated, serviced within specified time, answer any questions regarding menu, and assist with menu selections. 3. Ability to anticipate any unexpected guest need and reacts promptly and tactfully. 4. Ensure service techniques are...

The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets. This is done by coming up with promotional...