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Restaurant Captain: Hotel/resort

2 weeks ago

Lonavale, India Aavesh Enterprises Full time

**Job Summary**

A Restaurant Captain in a hotel or resort is responsible for supervising restaurant operations, ensuring excellent guest service, and coordinating between the kitchen and service staff. This role involves managing reservations, overseeing table service, training junior staff, and maintaining high hospitality standards to enhance the dining experience.

**Key ResponsibilitiesGuest Service & Operations**:

- Welcome and greet guests, ensuring a warm and professional dining experience.
- Take and confirm reservations, manage table assignments, and oversee seating arrangements.
- Assist guests with menu selections, upselling food and beverage options where appropriate.
- Ensure efficient and smooth restaurant operations, coordinating between kitchen and service staff.

**Team Supervision & Training**:

- Lead, train, and mentor waitstaff to maintain high service standards.
- Delegate tasks effectively and ensure timely service delivery.
- Conduct briefings before service to update staff on menu changes, specials, and VIP guests.

**Order & Service Management**:

- Ensure accurate order taking and smooth communication between the kitchen and service staff.
- Monitor food and beverage service to ensure timely and proper presentation.
- Handle guest complaints professionally, resolving issues promptly to ensure customer satisfaction.

**Quality & Hygiene Compliance**:

- Maintain cleanliness and organization of the dining area, ensuring adherence to hygiene and safety standards.
- Conduct regular inspections of table settings, cutlery, and glassware to ensure quality.
- Ensure compliance with hotel/resort SOPs and food safety regulations.

**Sales & Revenue Contribution**:

- Promote special offers, signature dishes, and premium beverages to enhance sales.
- Monitor guest feedback and suggest menu improvements to management.
- Assist in inventory management by monitoring stock levels and minimizing waste.

**Qualifications & SkillsEducation & Experience**:

- Diploma/Degree in Hospitality Management or relevant field.
- 2+ years of experience in a similar role in a luxury hotel or resort.
- Knowledge of food and beverage service, restaurant operations, and guest handling.

**Key Skills**:

- Excellent communication and customer service skills.
- Strong leadership and team management abilities.
- Good knowledge of restaurant etiquette and menu items.
- Ability to multitask and work under pressure.
- Proficiency in POS systems and basic computer skills.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person