Ird Captain: Resort

7 days ago

Lonavale, India QTONET PRIVATE LIMITED Full time

**Position Summary**:
The IRD Captain is responsible for leading the in-room dining team to deliver exceptional service to hotel/resort guests. This includes coordinating room service orders, ensuring timely delivery, maintaining hygiene and presentation standards, and assisting with training and team supervision.

**Key Responsibilities**:

- Supervise and coordinate daily operations of the in-room dining team.
- Ensure all food and beverage orders are delivered accurately, promptly, and in line with service standards.
- Provide personalized service to guests, anticipating their needs and preferences.
- Oversee the preparation and setup of trays, trolleys, and amenities.
- Maintain cleanliness and order of IRD stations, pantries, and equipment.
- Handle guest complaints and feedback professionally and escalate issues when necessary.
- Train, mentor, and guide IRD attendants to ensure consistent service.
- Check the quality and presentation of food and beverages before delivery.
- Collaborate with kitchen and stewarding teams to ensure smooth operations.
- Monitor inventory and requisition supplies as needed.
- Ensure adherence to health, safety, and sanitation regulations.

**Qualifications & Skills**:

- Minimum 2 years of experience in F&B service, with at least 1 year in a supervisory or captain role.
- Prior experience in room service or luxury hospitality preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Attention to detail and guest-oriented mindset.
- Ability to lead and motivate a team.
- Knowledge of POS systems and order tracking tools.
- Flexible with work shifts, including weekends and holidays.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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