Executive - CRM & Marketing Automation

About the Team: The Frost & Sullivan Customer Experience Team is an integral part of the customers' journey, driving growth, and unleashing unprecedented opportunities at every step. We leverage new-age ideas to promote deliverables like growth opportunity analytics, events, and much more in a manner that is both compelling and effective. We bridge the gap between our clients, and the customer engagement team, processing all types of clients with seamless precision, and the utmost professionalism. We ensure our clients can explore various deliverables and services, custom-tailored to their specific interests in various sectors. We go the extra mile to fulfil internal requests for design creatives, content, campaigns, and more, delivering excellence in everything we do. In a nutshell, the global customer experience team plays a crucial role in acquiring clients, and driving them to harness the full potential of our wide range of deliverables, while positioning Frost & Sullivan as a Growth Pipeline Company. Overview:
The primary work of the Executive is to analyze requests and queries and convert them as leads for Sales follow up. Leads are positive responses or enquiries from clients. Marketing Campaigns are sent out by the Digital Marketing team to various targeted customers and those who are interested in buying our products or participate in our events will respond to us. We process these responses as leads and send it to the appropriate account executives or the sales managers of the respective Business teams.

**Responsibilities**:

- Understanding the nature of request from clients and categorizing the priority of follow up
- Prospective contacts and accounts to be researched and added to our CRM Database
- Companies are researched on the basis of turnover & Employee Size and update the database
- Elimination of Duplicates from the current DB
- Analyzing the client’s company for categorizing their primary business industry
- Ability to validate enquiries from multiple databases
- Follow up with Sales team on progress of the leads and support them with specific instructions
- Manage key stakeholders by sector/practice area to ensure expectations are met/exceeded, timelines are heeded
- Develop excellent quality content
- Work with a global team of experts to create a powerful customer experience

Qualifications:

- Knowledge on MS Office (Excel / PPT and Word)
- Should handle time based targets
- 0-2 years of work experience
- Good written and verbal communication
- Ability to multi task
- Team Player
- Graduate
- Are Well-organized and detail-oriented
- Take ownership to work independently with remote supervision
- Can multi-task and meet tight deadlines
- Are disciplined and adhere to high-quality standards
- Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business

What will make you succeed at Frost & Sullivan?:
**You need to be-**
- Wildly curious and entrepreneurial
- Committed to customer success
- A self-starter invested in your future
- A persuasive communicator
- Deeply Analytical
- Excited about Disruptive Trends

**Benefits**:

- Competitive base salary plus bonus opportunity.
- Frost Flex Policy.
- Attractive Medical and Accident insurance.
- Regional travel opportunities.
- A friendly open environment with a diverse and international operational focus.
- A definite career path with numerous growth opportunities.
- You will be part of a winning, global team that fosters teamwork and an Olympic spirit while enhancing your communication and people skills.
- Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe.
- Global awards & recognition opportunities & awards - President Club & Chairman Club Awards
- “Best in class" global team that strives for excellence.
- Matrix structure with high visibility to top leadership
- Growth Coaching University Certification.
- Health insurance