Executive CRM

2 days ago

Chetput Chennai Tamil Nadu, India BINDAL AGENCIES Full time

**Job Summary**:
**Key Responsibilities**:

- **CRM System Management**:

- Administer and maintain the CRM system, including user access, data integrity, and system configurations.
- Customize and configure the CRM platform to meet business requirements and improve efficiency.
- **Data Management**:

- Manage customer data within the CRM system, ensuring accuracy, completeness, and consistency.
- Conduct regular data audits and clean-up activities to maintain data quality standards.
- **Workflow Automation**:

- Design and implement workflow automation processes to streamline repetitive tasks and improve productivity.
- **Reporting and Analytics**:

- Generate reports and dashboards to track key performance metrics, analyze trends, and identify areas for improvement.
- Provide insights and recommendations based on data analysis to support decision-making.
- **User Training and Support**:

- Provide training and support to CRM users across departments, including sales, marketing, and customer service teams.
- Develop training materials and documentation to facilitate user adoption and proficiency.
- **Integration and Expansion**:

- Explore opportunities for expanding the functionality of the CRM system to meet evolving business needs.
- **Customer Segmentation and Targeting**:

- Segment customer data based on demographics, behavior, and other criteria to facilitate targeted marketing campaigns.
- Work closely with marketing teams to develop personalized marketing strategies and messaging.
- **Customer Feedback and Insights**:

- Collect and analyze customer feedback to identify opportunities for improving products, services, and customer satisfaction.
- Use customer insights to inform strategic decisions and drive continuous improvement initiatives.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Information Technology, or related field.
- Proven experience in CRM administration, implementation, or related roles.
- Strong understanding of CRM principles, methodologies, and best practices.
- Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot) and related tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and a commitment to data accuracy and integrity.

**Preferred Qualifications**:

- CRM certification (e.g., Salesforce Certified Administrator) is a plus.
- Experience with marketing automation platforms and tools.
- Knowledge of SQL or other database query languages.
- Familiarity with agile project management methodologies.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (required)
- Tamil (preferred)

Work Location: In person

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