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CRM - Executive
2 weeks ago
**Job Title**: CRM Executive - Residential Projects
**Department**: Customer Relationship Management
**Location**: Chennai
**Reports To**: CRM Manager / Sales Head
**Experience**: 2-6 years (Real Estate - Residential segment preferred)
**Job Summary**:
**Key Responsibilities**:
- Act as the primary point of contact for customers post-booking until handover.
- Ensure accurate documentation and verification for booking, agreements, registration, and possession.
- Track customer payments, send timely reminders, and coordinate with the finance team for receivables.
- Coordinate site visits, handover schedules, and snag list resolutions.
- Maintain updated records in the CRM software and generate periodic status reports.
- Handle and resolve customer complaints, queries, and grievances in a timely and courteous manner.
- Liaise with internal departments such as Sales, Legal, Projects, and Finance to ensure smooth operations.
- Share regular project updates, construction progress, and milestone communications with customers.
- Assist in organizing customer engagement events and feedback collection post-handover.
- Ensure adherence to RERA guidelines in all customer-facing activities.
- Graduate in Business Administration / Marketing / Real Estate or equivalent.
- Minimum 2 years of experience in CRM/customer service roles in residential real estate.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹50,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person