Executive CRM

2 days ago


Madhavaram Chennai Tamil Nadu, India BALWANT STEEL Full time

Experience : ( 1 - 5 ) years of experience

Job Description:
**Key Responsibilities**:

- Manage and maintain the company’s CRM system (e.g., Salesforce, Zoho, HubSpot, etc.).
- Enter and update customer data and ensure information is accurate and up to date.
- Support sales and marketing teams with customer data and reporting.
- Analyze customer data to identify trends, opportunities, and areas for improvement.
- Respond to customer inquiries, resolve complaints, and ensure customer satisfaction.
- Assist in planning and executing CRM campaigns and follow-ups.
- Generate reports and dashboards for management review.
- Collaborate with IT and other departments for CRM system improvements and automation.
- Ensure data privacy and compliance with relevant regulations (e.g., GDPR).

**Required Skills and Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- 1-3 years of experience in CRM or a customer service/sales support role.
- Familiarity with CRM platforms
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Basic knowledge of MS Excel and data analysis.
- Attention to detail and ability to multitask.

**Preferred Qualifications**:

- Experience in B2B/B2C customer interaction.

Pay: From ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person


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