CRM Executive

6 days ago

Guindy Chennai Tamil Nadu, India True Talents Consulting Private Limited Full time

**Job Title**: CRM Executive
**Industry**: Real Estate
**Location**: Guindy, Chennai
**Experience**: 3 to 4 Years
**Salary**: Negotiable

**Job Summary**:
**Key Responsibilities**:
CRM Management:

- Maintain and update CRM systems with accurate client data and interaction history
- Track client touchpoints and analyze CRM metrics for efficiency and follow-up

Client Relationship Management:

- Assist sales teams in nurturing client relationships
- Coordinate with marketing for targeted communication and engagement strategies

Sales Support:

- Share accurate property information with clients
- Manage booking processes and support a seamless sales experience

Customer Service:

- Address client inquiries promptly and effectively
- Resolve client concerns, ensuring satisfaction and retention

Data Analysis and Reporting:

- Generate reports on sales performance, customer feedback, and CRM activity
- Provide insights to improve customer interactions and business outcomes

Documentation and Compliance:

- Ensure all client information and documents are accurately recorded
- Maintain compliance with internal policies and regulatory requirements

Post-Sales Support:

- Handle end-to-end client support post-sale, including payment tracking, possession letters, and documentation coordination

Team Collaboration:

- Work closely with sales, marketing, legal, and operations to align with company objectives
- Act as a bridge between clients and internal teams to ensure smooth workflows

**Key Requirements**:

- Bachelor’s degree in any discipline (Business or Real Estate preferred)
- 3-4 years of experience in a CRM role within the **real estate industry**:

- Strong communication, interpersonal, and problem-solving skills
- Proficient in CRM tools and MS Office Suite
- Detail-oriented with excellent organizational skills
- Ability to multitask and manage deadlines efficiently

**Benefits**:

- Competitive salary (negotiable based on experience)
- Opportunity to work in a growing real estate organization
- Exposure to cross-functional teams and career advancement paths

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

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