
CRM Executive
19 hours ago
**Job Title**: CRM Executive
**Industry**: Real Estate
**Location**: Guindy, Chennai
**Experience**: 3 to 4 Years
**Salary**: Negotiable
**Job Summary**:
**Key Responsibilities**:
CRM Management:
- Maintain and update CRM systems with accurate client data and interaction history
- Track client touchpoints and analyze CRM metrics for efficiency and follow-up
Client Relationship Management:
- Assist sales teams in nurturing client relationships
- Coordinate with marketing for targeted communication and engagement strategies
Sales Support:
- Share accurate property information with clients
- Manage booking processes and support a seamless sales experience
Customer Service:
- Address client inquiries promptly and effectively
- Resolve client concerns, ensuring satisfaction and retention
Data Analysis and Reporting:
- Generate reports on sales performance, customer feedback, and CRM activity
- Provide insights to improve customer interactions and business outcomes
Documentation and Compliance:
- Ensure all client information and documents are accurately recorded
- Maintain compliance with internal policies and regulatory requirements
Post-Sales Support:
- Handle end-to-end client support post-sale, including payment tracking, possession letters, and documentation coordination
Team Collaboration:
- Work closely with sales, marketing, legal, and operations to align with company objectives
- Act as a bridge between clients and internal teams to ensure smooth workflows
**Key Requirements**:
- Bachelor’s degree in any discipline (Business or Real Estate preferred)
- 3-4 years of experience in a CRM role within the **real estate industry**:
- Strong communication, interpersonal, and problem-solving skills
- Proficient in CRM tools and MS Office Suite
- Detail-oriented with excellent organizational skills
- Ability to multitask and manage deadlines efficiently
**Benefits**:
- Competitive salary (negotiable based on experience)
- Opportunity to work in a growing real estate organization
- Exposure to cross-functional teams and career advancement paths
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
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