CRM Executive
4 days ago
**CRM Executive**
**Location**: T. Nagar, Chennai
**Working Hours**: 1:00 PM to 9:00 PM
**Salary**: ₹15,000 - ₹20,000 per month
**Experience Required**: Minimum 1 year in a similar role, with ticket closing experience
**Preferred Gender**: Male
**Languages Required**: Fluent in English and Tamil
**Key Responsibilities**:
- **Ticket Management**: Efficiently handle and close tickets in a timely manner, ensuring all customer issues are resolved satisfactorily.
- **Follow-up and Resolution**: Maintain follow-up processes to ensure all issues are addressed and completed within SLAs.
- **Data Management**: Update and maintain accurate customer records in the CRM system, ensuring data integrity and consistency.
- **Feedback Collection**: Collect and document customer feedback, identify pain points, and communicate these to the relevant teams.
- **Cross-Department Coordination**: Work closely with other teams to expedite ticket resolutions and enhance customer satisfaction.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- Customer support: 1 year (required)
- Ticket closing: 1 year (required)
**Language**:
- English (required)
**Location**:
- Chennai, Tamil Nadu (required)
Work Location: In person
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