Service CRM Executive

4 days ago


Chennai Tamil Nadu, India Solokrafts industries Full time

**Service CRM Executive**
- Manage Service CRM to assign breakdown calls, maintaining a service desk and evaluating its efficiency
- Warranty, CAMC and AMC for equipment to be managed and updated on CRM on regular basis
- To create and manage preventive maintenance schedule
- Delegating and directing service tasks
- Monitoring the progress of ongoing calls
- Managing service team engineers to ensure the team's objectives and service goals are met
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing service requests, and tracking spare inventory
- Manage and coordinate equipment installation
- Instruct customers on equipment operation, care and maintenance when required
- To manage the field engineer attendance, tour advance and expense management
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund



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