Customer Support Executive

2 days ago

Salt Lake Kolkata West Bengal, India Work Panda Cooperation LLP Full time

We are looking for a proactive and customer-focused individual to join our team as a **Customer Support Executive**. In this role, you will be the first point of contact for our customers, providing timely and accurate solutions to their queries and ensuring a positive customer experience.

**Key Responsibilities**:

- Resolve customer complaints efficiently while maintaining a polite and professional manner.
- Guide customers through product features, services, and troubleshooting steps.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to escalate and resolve issues.
- Follow up with customers to ensure their concerns are fully addressed.
- Maintain a high level of product and service knowledge.
- Strive to meet performance metrics such as response time, resolution time, and customer satisfaction.

**Requirements**:

- Bachelor’s degree (preferred) or equivalent work experience.
- Prior experience in customer service, telecalling, or a related field is an advantage.
- Excellent verbal and written communication skills in [languages required, e.g., English and Hindi].
- Strong problem-solving skills and ability to work under pressure.
- Good computer skills and familiarity with CRM tools.
- Ability to work independently and as part of a team.
- Positive attitude and customer-first mindset.

**Benefits**:

- Competitive salary and incentives.
- Training and career development opportunities.
- Supportive team environment.
- [Any additional perks: health insurance, flexible work hours, etc.]

**Job Type**: फ़ुल-टाइम

Pay: ₹12,000.00 - ₹15,000.00 per month

Ability to Commute/Relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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