Front Office Supervisor

6 days ago

Daman, India Hotel Miramar Full time

**Job Summary**:
**Essential Duties and Responsibilities**
- Reports directly to and communicates with the Duty Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates, and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs Reception and Reservations personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and staff appearance.
- Provide input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure room revenue control
- Process payments, handle cash, and manage billing operations accurately in PMS Software (IDS).
- Ensures front-line staff complies with FIT marketing techniques and maximizes sales.
- Handle reservations, cancellations, and modifications efficiently while optimizing room occupancy.
- Provide guests with information about hotel services, amenities, and local attractions. Address and resolve guest inquiries and complaints promptly and professionally.
- Adhere to all hotel policies, procedures, and regulations, ensuring compliance with health and safety standards.

**Requirements**:

- A degree or diploma in hospitality management or a related field is a plus.
- Previous experience in a front desk or customer service role, preferably in the hospitality industry with a minimum experience of 4 to 5 years.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in using hotel management software and MS Office Suite.
- Ability to handle high-pressure situations with a calm and professional attitude.
- Detail-oriented with strong problem-solving skills.
- Flexibility to work various shifts, including weekends and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Daman, Daman and Diu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many years of experience you have with IDS Software?
- Are you comfortable with the Rotational Night Shift?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)

Work Location: In person

Application Deadline: 25/05/2025
Expected Start Date: 01/06/2025

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