
Front Office Manager
17 hours ago
We are looking for a highly skilled and experienced Front Office Manager to join our team at DEVKA BEACH RESORT. The ideal candidate will have a strong background in hospitality and front office management, with excellent communication and leadership skills.
Roles and Responsibility
- Manage the front office team to ensure seamless operations and high-quality service delivery.
- Develop and implement effective strategies to enhance customer satisfaction and loyalty.
- Coordinate with other departments to ensure efficient room preparation, check-in, and check-out processes.
- Handle guest complaints and feedback professionally and courteously.
- Maintain accurate records of front office transactions and reports.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in front office management within the hospitality industry.
- Strong knowledge of front office operations, including reception, concierge, and bell captain duties.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure and lead a team effectively.
- Familiarity with hotel management systems and software.
- Strong attention to detail and organizational skills.
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