Front Office Associate
2 weeks ago
Job Description
Hotel Miramar is looking for a well-groomed, customer-oriented Front Office Associate to serve as the first point of contact for our guests. The ideal candidate will ensure a seamless check-in/check-out experience, handle guest interactions with professionalism, and manage front desk operations efficiently.
Key Responsibilities
Greet and welcome guests with a friendly and professional attitude
Manage check-ins, check-outs, reservations, cancellations, and modifications across multiple platforms
Address guest queries, requests, and complaints promptly and effectively
Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction
Maintain accurate front office logs, reports, and complete shift handovers
Handle billing and payment transactions with precision
Keep the reception area clean, organized, and guest-ready at all times
Adhere to Hotel Miramar's standard operating procedures and policies
Support day-to-day administrative duties as needed
Qualifications
Previous experience as a Front Office Associate or similar role in the hospitality industry is preferred
Excellent communication and interpersonal skills
Proficiency in MS Office and hotel management systems IDS Next Solutions
Pleasant personality and ability to work well under pressure
Flexibility to work in rotational shifts, including weekends and public holidays
Educational Qualification: Graduate in Hospitality / Hotel Management preferred
Languages Required: English and Hindi (local language is a plus)
Benefits
Competitive salary
Free accommodation and meals
Provident Fund (PF)
Uniform provided
On-the-job training and professional development opportunities
- If you're passionate about hospitality and want to grow with a leading property like Hotel Miramar, we'd love to hear from you
 
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