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Front Office Associates

3 weeks ago

Kollam, India ZEAK US Full time

**Front Office Associate**

**Location**: Kollam, Kerala
**Gender Preference**: Male or Female
**Salary**: Negotiable
**Experience**: Freshers or Experienced
**Educational Qualification**: Degree or Diploma in Hotel Management (preferred)
**Working Hours**: Full-time
**Reports to**: Front Office Manager / Hotel Manager

**Job Overview**:
**Key Responsibilities**:

- **Guest Reception and Check-in**: Greet and assist guests upon arrival, check them in, and provide them with necessary information about hotel facilities and local attractions.
- **Reservation Management**: Handle reservations, cancellations, and special requests efficiently, ensuring accurate data entry into the hotel management system.
- **Guest Assistance**: Address guest inquiries, complaints, and requests in a professional and timely manner, ensuring a pleasant guest experience.
- **Check-out Process**: Process guest check-outs, finalize bills, collect payments, and ensure the accuracy of transactions.
- **Communication**: Maintain clear communication with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations.
- **Administrative Duties**: Perform administrative tasks such as managing guest records, preparing reports, and handling correspondence.
- **Handling Calls**: Answer phone calls, take reservations, and provide information about hotel services.
- **Customer Service Excellence**: Ensure guest satisfaction by responding quickly to any needs or issues they may have, striving to exceed expectations.
- **Compliance**: Ensure adherence to hotel policies, safety standards, and procedures.

**Required Qualifications**:

- **Educational Qualifications**:

- **Degree or Diploma in Hotel Management** (preferred).
- **Experience**:

- **Freshers** are welcome to apply.
- **Previous experience** in hotel or customer service roles will be an advantage but not mandatory.
- **Gender Preference**: Male or Female (as per the requirement for the role).

**Key Skills & Competencies**:

- **Customer Service**: Strong interpersonal skills, with the ability to provide exceptional service to guests.
- **Communication Skills**: Excellent verbal and written communication skills to interact with guests and team members.
- **Attention to Detail**: Ability to maintain accurate records and handle guest requests precisely.
- **Teamwork**: Ability to work well in a team-oriented environment.
- **Time Management**: Ability to handle multiple tasks efficiently, especially during peak times.
- **Problem-solving**: Ability to handle guest complaints or requests professionally and find timely resolutions.

**Age Limit**:

- **Up to 30 years** (preferred).

**Benefits**:

- **Salary**: Negotiable based on experience and qualifications.
- **Health Benefits**.
- **Opportunities for career advancement** within the hospitality industry.
- **Training and development** in various areas of hotel management.
- **Dynamic work environment** and a chance to grow in the hospitality industry.

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person