Front Office

12 hours ago

Kollam, India ZEAK US Full time

**Front Office Executive**

**Location**: Kollam, Kerala
**Gender Preference**: Male or Female
**Salary**: Negotiable
**Experience**: Experience in hotels or resorts preferred
**Working Hours**: Full-time
**Reports to**: Front Office Manager / Hotel Manager

**Job Overview**:
**Key Responsibilities**:

- **Guest Reception**: Greet guests as they arrive and check them in, ensuring a smooth and welcoming experience.
- **Reservation Management**: Handle guest reservations, cancellations, and special requests accurately and efficiently.
- **Guest Queries**: Respond to guest inquiries regarding hotel services, local attractions, and other relevant information.
- **Check-out Process**: Process guest check-outs, handle billing and payments, and ensure guests leave with a positive impression.
- **Front Office Operations**: Operate front office equipment, including the telephone system, reservation software, and other tools necessary for daily operations.
- **Customer Service**: Address guest complaints or concerns professionally and ensure timely resolution, ensuring guest satisfaction.
- **Communication**: Maintain effective communication with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
- **Record Keeping**: Keep accurate records of guest information, room occupancy, and financial transactions.
- **Administrative Tasks**: Handle administrative duties, such as preparing reports, processing payments, and managing guest correspondence.
- **Compliance**: Ensure adherence to hotel policies, procedures, and safety standards at all times.

**Required Qualifications**:

- **Educational Qualifications**:

- **Minimum of a high school diploma** (preferably a degree or diploma in hotel management or a related field).
- **Experience**:

- Experience in a **hotel or resort** environment is preferred but not mandatory.
- **Gender Preference**: Male or Female.

**Key Skills & Competencies**:

- **Customer Service**: Strong interpersonal skills with the ability to handle customer interactions in a professional and courteous manner.
- **Communication Skills**: Excellent verbal and written communication skills to interact with guests and team members.
- **Problem-solving**: Ability to resolve guest issues and complaints in a calm and effective manner.
- **Organizational Skills**: Strong organizational skills to manage multiple tasks and prioritize effectively.
- **Attention to Detail**: High attention to detail to ensure that guest needs and preferences are accurately recorded and met.
- **Teamwork**: Ability to work effectively as part of a team in a busy and dynamic environment.

**Age Limit**:

- **Up to 35 years** (preferred).

**Benefits**:

- **Salary**: Negotiable based on experience and qualifications.
- **Health benefits**.
- **Opportunities for career growth and development** in the hospitality industry.
- **Supportive and dynamic work environment**.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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