
Front Office Executive
2 days ago
**Job Title**: Front Office Executive
**Department**:Front Office
**Reports To**: Front Office Manager
**Job Type**: Full-Time
**Location**: Fragrant Nature Resort, Kollam
**Job Summary**:
The Front Office Executive is responsible for overseeing day-to-day operations at the front desk, ensuring seamless guest check-ins and check-outs, handling guest relations, and coordinating with other departments to maintain high standards of service and guest satisfaction
**Key Responsibilities**:
- Greet guests with warmth and professionalism upon arrival.
- Perform accurate check-in and check-out procedures.
- Supervise and guide Front Office Associates and GSAs during shifts.
- Monitor room availability, reservations, and guest preferences using the PMS
- Handle guest complaints, requests, and emergencies efficiently and escalate if required.
- Maintain smooth coordination with housekeeping, concierge, and other departments.
- Manage daily cash and billing transactions, generate reports, and maintain accurate records.
- Upsell hotel services and room upgrades whenever possible.
- Ensure the front desk and lobby areas remain tidy and welcoming.
- Assist in training new front office staff as needed.
- Maintain guest confidentiality and follow all hotel policies and procedures.
Pay: ₹17,000.00 - ₹19,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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