
Front Office Associate
3 days ago
**Job Title**: Front Office Associate
**Department**: Front Office
**Reports To**: Front Office Supervisor / Front Office Manager
**Location**: Fragrant Nature Resort, Kollam
**Job Type**: Full-Time
**Job Summary**:
The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service. They are responsible for handling check-ins, check-outs, reservations, guest queries, and ensuring smooth day-to-day front office operations.
**Key Responsibilities**:
- Greet guests warmly upon arrival and provide a seamless check-in/check-out experience.
- Assign rooms and issue room keys.
- Handle guest requests and complaints with professionalism and efficiency.
- Coordinate with housekeeping and other departments for smooth operations.
- Maintain accurate guest records and update information in the PMS (Property Management System).
- Handle payments, billing, and maintain cash register balance.
- Ensure the lobby and front desk area are clean and presentable at all times.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Maintain confidentiality of guest information and hotel data.
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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