Front Office Associate

19 hours ago

Kollam, India Fragrant Nature Kollam Full time

**Job Title**: Front Office Associate
**Department**: Front Office
**Reports To**: Front Office Supervisor / Front Office Manager
**Location**: Fragrant Nature Resort, Kollam

**Job Type**: Full-Time

**Job Summary**:
The Front Office Associate is the first point of contact for guests and plays a key role in delivering excellent customer service. They are responsible for handling check-ins, check-outs, reservations, guest queries, and ensuring smooth day-to-day front office operations.

**Key Responsibilities**:

- Greet guests warmly upon arrival and provide a seamless check-in/check-out experience.
- Assign rooms and issue room keys.
- Handle guest requests and complaints with professionalism and efficiency.
- Coordinate with housekeeping and other departments for smooth operations.
- Maintain accurate guest records and update information in the PMS (Property Management System).
- Handle payments, billing, and maintain cash register balance.
- Ensure the lobby and front desk area are clean and presentable at all times.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Maintain confidentiality of guest information and hotel data.

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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