Front Desk Associate

21 hours ago

Kollam, India Fragrant Nature Kollam Full time

**Job Title**: Front Desk Associate

**Department**: Front Office

**Reports To**: Front Office Supervisor / Front Office Manager

**Job Type**: Full-Time

**Location**: Fragrant Nature Resort, Kollam.

**Job Summary**: The Front Desk Associate is the face of the hotel and plays a crucial role in creating a welcoming and professional first impression. This position involves handling guest check-in/check-out, responding to queries, coordinating with various departments, and ensuring overall guest satisfaction.

**Key Responsibilities**:

- Welcome guests upon arrival with a friendly and professional demeanor.
- Perform check-in and check-out procedures efficiently.
- Maintain up-to-date knowledge of room rates, availability, and hotel promotions.
- Handle guest complaints, feedback, and requests promptly and effectively.
- Process payments, prepare bills, and handle cash or card transactions.
- Maintain guest records and ensure data accuracy in the hotel’s PMS
- Coordinate with housekeeping and other departments for guest requests.
- Ensure the front desk area is tidy, organized, and stocked with necessary materials.
- Uphold hotel security, safety, and privacy standards at all times.

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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