Customer Support Executive

2 days ago

Lower Parel Mumbai Maharashtra, India LogIQids Full time

**Job Title**:Customer Support Executive

Enthusiastic and Persuasive person with fluent English and an ability to engage customers in a conversation. The Customer Support Executive’s responsibilities include answering customer queries professionally.

**About LogIQids**:Founded by IIT-IIM alumni, LogIQids is an Ed-Tech company focused on enhancing logical reasoning skills in kids. Based out of Mumbai, the company has already raised a pre-Series Around and is aggressively looking to expand and add to the team. We have already impacted 10 lakh+ students and have worked with 2000+ schools. Our new venture LQ Live is a Live online Group Class for Math, Science & Logic for students from Grade 1 to Grade 8 growing exponentially month on month.

**RESPONSIBILITIES**:

- Answering incoming calls professionally to provide information about products and services to the customers.
- Communicating with other departments for updates.
- Recording details of inquiries, complaints, and comments as well as action taken.
- Following up to ensure that appropriate actions were taken on customers’ request/complaints.
- Referring unresolved customer grievances to the designated department or department head.

**REQUIRED SKILLS**:

- Fluent English-speaking
- Problem solving skill
- Clear communication skills
- Effecting listening

**WORK TYPE**: Work from Office

**WORK DAYS**: Working Weekends (Week Off provided)

**WORK TIMINGS**: 10 AM - 7 PM

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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