Cec Officer

3 days ago

Thane, India Kotak Mahindra Full time

Job Role:

- Adhere to agent-level Service Level Agreement (SLAs) specific by the process.
- Ensure adherence to time schedules (Turn Around Time).
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.
- Provide inputs to improve work procedures that can enhance overall team performance.

Job Requirements:

- Willingness to learn and a flair for knowledge.
- Attitude of continuous improvement.
- Excellent communication skills - Written & Verbal.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization.
- Graduate.
- Willing to work in shifts.
- Confident person.
- Should be able to establish rapport quickly with peers, managers & customers - Posses an upbeat, positive can-do attitude.
- Great listening skills and strong communication abilities.
- Ambition, Energy, self-starter, Fun.
- Innovation and Learning.
- Integrity.

  • Cec Officer

    2 days ago

    Wagle Estate, Thane, Maharashtra, India UpGrad Education Pvt Ltd Full time

    **CEC Officer - Outbound** Department-Customer Experience Center Location-Thane Reporting Relationship-CEC - Team Leader - Outbound Position Grade-Assistant Manager **Job Role** Ø Calling customers for various service and sales related campaigns - related to Retail Liabilities or Retail Assets Ø Responsible for quality communication and customer...

  • Cec Non 811 Vkyc-officer-customer Experience Center-cec-vkyc

    1 week ago

    Thane, India Kotak Mahindra Full time

    **CEC Officer** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert the...

  • Cec Verifier-inbound-retail Liabilities- Customer Experience Center-contact Centre Inbound

    2 days ago

    Thane, Maharashtra, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree As a CEC Verifier you will play a crucial role in our Customer Experience Center specifically within the Inbound-Retail Liabilities team Your primary responsibility will be to verify insurance leads generated by our CEC officers ensuring the accuracy and integrity of the information This role is integral to...

  • Team Member-training-cec-ho

    2 days ago

    Thane, India Kotak Mahindra Full time

    **JD - CEC Trainer - Exceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive sales targets and...

  • 811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

    2 weeks ago

    Thane, India Kotak Mahindra Bank Limited Full time

    Job Description As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing...

  • Cec Officer

    2 weeks ago

    Thane, MH, IN Kotak Mahindra Bank Full time

    CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities Credit Cards and process the queries requests to customer s satisfaction To identify and...

  • CEC - Correspondence - NR-Customer Experience Center-Customer Service

    7 days ago

    thane, India Kotak Mahindra Bank Full time

    DescriptionThe CEC - Correspondence - NR team plays a vital role in ensuring a positive customer experience by promptly and effectively resolving email inquiries and escalations. As a Correspondence Executive, you will be the front-line representative, responsible for managing and responding to a high volume of customer emails, ensuring timely and accurate...

  • Sky CA Classic

    2 days ago

    Thane, India Kotak Mahindra Bank Limited Full time

    Job Description As a CEC Relationship Manager - VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

  • Sky CA Classic

    6 days ago

    thane, India Kotak Mahindra Bank Full time

    DescriptionAs a CEC Relationship Manager – VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...

  • Cec Officer

    2 weeks ago

    Thane, India Kotak Mahindra Full time

    **Job Role** Ø Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ø Ensure adherence to time schedules (Turn Around Time) Ø Complete the logs specified by the process (End-of-day target) Ø Adherence to Information Security norms & quality process norms. Ø To be aware of and comply with any updates about the process Ø Act...