Inside Sales Representative

**Inside Sales Representative (SAAS) - Work From Home**

**Job Summary**

The Inside Sales Representative-SaaS (ISR) is a core part of our global sales team. This role is responsible for supporting the company’s customer acquisition through cold outbound calls, lead nurturing through high-quality contact with prospects, and ultimately creating introductory meetings with our US sales team for direct revenue growth. The ISR will perform high-volume outreach to prospective clients, working closely with the sales team to generate interest, qualify prospects, and close new business. This role demands a proactive approach to prospect engagement and the ability to manage a high volume of calls daily to build a pipeline and achieve sales targets.

**Shift Timing**: 6:00 PM to 3:00 AM IST
**Location**: Work from home (WFH)
**Note**: This is a remote position, and a strong internet connection is required (company subsidy available)

**Key Responsibilities**
- **
Lead Generation and Prospecting**
- Conduct 100+ outbound calls per day to prospective clients to generate interest and qualify leads. Leads are provided to you via our lead generation team via the CRM.
- Qualify potential customers’ needs through our CRM data and determine the appropriate level of qualification to move prospects forward in the sales cycle.
- Research prospects, and key contacts to enhance outreach strategy and personalize communication.
- ** Lead Nurturing**
- Maintain consistent follow-up with leads**.**
- Effectively communicate the company’s value proposition, addressing prospect pain points and positioning our solutions as a highly desirable solution to streamline workflow, improve quality and reduce**resource needs.
- Build rapport with prospects by delivering a high-quality experience that reflects our company’s commitment to customer success.
- ** Pipeline Management and Reporting**
- Maintain organized pipeline data, ensuring accurate tracking of progress within the CRM system.
- Consistently update CRM records and provide timely, accurate reporting on lead status, activities, and progress toward goals.
- Collaborate with the sales team to optimize strategies for moving leads through the funnel and securing new accounts.
- ** Sales Collaboration and Closing**
- Work toward meeting and exceeding individual sales quotas, contributing to the team’s overall success.
- Actively participate in sales meetings, providing insights on lead quality and process improvements.
- ** Continuous Improvement**
- Seek feedback on performance and actively work to improve personal sales tactics and approaches.
- Stay informed on industry trends, company offerings, and competitors to continuously enhance sales effectiveness.

**Qualifications**
- ** Experience in Outbound Sales**
- Minimum 2 years of US SaaS experience in B2B inside sales on **high-volume outbound calling**, lead generation, or customer acquisition.
- Most recent role in outbound SaaS sales
- _ Experience in SaaS_**_ _**_B2B - high value/ongoing relationship sales eg Product, conducting demos with potential clients, identifying and communicating with decision makers - (highly desirable)_
- High success rate - with a strong close ratio
- ** Education**
- Bachelor's degree in business or a vertical-related field(s)
- ** Communication Skills**
- ** Excellent to above average verbal and written communication skills** with the ability to engage prospects quickly and build rapport.
- Confidence in cold calling and a professional phone presence.
- Speech Rate, Active Listening, Appropriate Probing, Effective Rebuttals**.**
- ** Proficiency with CRM Software**
- Experience with CRM software (_preferably Salesforce)_ for tracking leads, updating records.
- ** Organizational and Time-Management Skills**
- Ability to manage a high volume of daily calls and follow-up activities, keeping track of multiple leads and tasks.
- ** Goal-Oriented Mindset**
- Proven ability to work toward and achieve individual and team sales targets.
- Proven track record of consistently meeting/exceeding individual targets
- ** Adaptability and Willingness to Learn**
- Open to feedback, with a willingness to improve sales techniques and adapt to new strategies and tools.
- ** Tech-Savvy**
- Experienced with using communication tools, digital platforms, and basic software for research and reporting.

**Desirable Skills**

Resilience and Perseverance
- Handling Rejection: The Capacity to handle rejection and move forward without losing motivation.
- Stamina: Ability to maintain energy and enthusiasm over a high volume of calls daily.

Empathy and Relationship-Building
- Emotional Intelligence: Recognizing and understanding clients’ emotions to build rapport and trust.
- Connection Building: Ability to create positive relationships with prospects through engaging and authentic conversations.

Goal Orientation and Self-Motivation
- Results-Driven Mindset: Focus on meeting and exceeding sales targets and quotas.
- Initiative: A