Customer Care Executive

2 days ago

India OnProcess Full time

**Vacancy Name**
- Customer Care Executive

**Vacancy No**
- VN938

**Employment Type**
- Full Time

**Location Country**
- India

**About OnProcess**
- We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the "circular" supply chain will drive dramatic sustainability benefits to the world - and we are making all this happen.
OnProcess, part of Accenture are market leaders in the provision of innovative, engaging and value driven parts supply chain solutions across a diverse range of sectors. Solutions provided by OnProcess span Service Parts Planning, Delivery and Recovery services and comprise multiple technical and non-technical components.

**Job Overview**
- The Associate, Customer Service will work in the following programs: consumer based Reverse Logistics, survey work, welcome and onboarding, and market research. The Associate, Customer Service supports the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Associate, Customer Service Band updates the company database with all appropriate information. The Associate, Customer Service supports all quality assurance efforts and program criteria.

**Responsibilities and Duties**
- Responsibilities & Duties:

- Offer comprehensive information on product returns and procedures.
- Maintain meticulous records of customer interactions, inquiries, complaints, and resolutions using basic CRM systems.
- Utilize knowledge bases to disseminate information about known issues.
- Contribute to the creation of product support documentation as needed.
- Manage tasks to completion or refer them to appropriate third parties.
- Prioritize and handle multiple open items simultaneously.
- Quickly establish rapport with customers and professionals as necessary.
- Address internal and external customer concerns promptly and professionally to achieve successful resolutions.

Qualifications & Requirements:

- Bachelor's degree or higher in any discipline.
- Excellent communication skills in English (verbal and written).
- Strong active listening and questioning skills, with the ability to articulate solutions confidently.
- Team player with a collaborative mindset.
- Strong problem-solving abilities and attention to detail.
- Customer-centric mindset with a focus on delivering exceptional service.
- Critical thinking skills and ability to adapt to changing situations.

**Education Requirement**
- Bachelor's Degree

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