Customer Care Executive

3 weeks ago

Bengaluru Karnataka India, Karnataka HIVADO Full time

Job Title: Customer Care & Tele-Sales Associate

Reports To: Founder / CEO

Location: Bangalore


Key Responsibilities:


Customer Care (Inbound)

• Handle inbound calls, WhatsApp queries, and emails for order status, returns, product questions.

• Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT).

• Maintain detailed records of interactions in CRM / Excel.


Tele-Sales (Outbound)

• Make outbound calls to:

• Upsell / cross-sell grooming kits and bundles.

• Win back lapsed customers with offers.

• Confirm orders and reduce COD returns.

• Achieve daily / weekly call and conversion targets.


Feedback & Insights

• Capture customer feedback and product suggestions and share structured reports with marketing and product teams.

• Flag recurring pain points (delivery issues, product queries, etc.) to improve CX.


Requirements

• 1–3 years of experience in customer care / tele-sales, preferably in FMCG, personal care, or D2C brands.

• Strong communication skills in English + Hindi + Kannada (multi-language a plus).

• Ability to handle customer concerns with patience and empathy.

• Comfortable working with CRMs, Excel, and call logging tools.

• Hustler mindset – sales-driven with customer empathy.

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