Customer Care Executive

3 days ago

Bengaluru, Karnataka, India KNEETOES Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Care Executive

Location:
Bangalore

Work Mode:
Work from Office

Job Description:

We are looking for a dedicated and customer-focused
Customer Care Executive
to join our team. The role involves handling customer queries, processing orders, providing solutions, ensuring customer satisfaction, and maintaining a positive brand experience.

Key Responsibilities:

  • Handle inbound and outbound customer calls, emails, and chats.
  • Resolve customer queries, complaints, and requests promptly and professionally.
  • Process customer orders accurately and efficiently, including order entry, tracking, and follow-ups.
  • Maintain accurate records of customer interactions in CRM systems.
  • Coordinate with internal teams to ensure customer issues and order-related concerns are resolved effectively.
  • Provide product/service information and guidance to customers.
  • Strive to achieve customer satisfaction and contribute to retention.

Requirements:

  • Experience: 1– 2 years in customer service / call center / support role.
  • Education: Graduate / Undergraduate with relevant experience.
  • Languages: Proficiency in English and Hindi. Knowledge of Kannada is a strong plus.
  • Strong communication and interpersonal skills.
  • Ability to remain calm, empathetic, and solution-oriented under pressure.
  • Basic computer skills (MS Office, CRM tools, order management systems, etc.).

Perks & Benefits:

  • Competitive salary
  • Growth and career development opportunities
  • Supportive and dynamic work environment

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