Customer Care Executive

13 hours ago

Bengaluru, Karnataka, India Cambium Networks Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Scope of Responsibilities & Position Expectations
This requisition is for a Customer Care Executive in Bengaluru (Bangalore), India. We are seeking a dedicated and customer-focused individual to join our support team. As a Customer Care Executive, you will be the first point of contact for customers, providing timely, empathetic, and solutions-oriented assistance via phone, email, and chat. You'll play a critical role in maintaining customer satisfaction and supporting ongoing process improvement. Your primary goal is to help customers achieve their desired outcomes, while also identifying opportunities to improve the customer experience and increase customer loyalty.
Some of the key responsibilities of a Cambium Customer Care Executive include: 1. Respond promptly and professionally to customer inquiries across phone, email, and live chat, while minimizing repeat contact. 2. Identify and resolve common customer issues independently, using available tools and knowledge bases. 3. Handle complaints with empathy and escalate more complex cases efficiently to ensure swift resolution. 4. Maintain up-to-date knowledge of company products, services, warranties, life cycles, and internal processes. 5. Accurately document customer interactions, transactions, and outcomes according to company standards. 6. Consistently meet or exceed performance metrics, including response times, resolution rates, and next action due dates. 7. Collaborate with peers to share insights and contribute to continuous team improvement. 8. Work rotating shifts to align with various regional support needs.

Knowledge/ Skill Requirement

•Proven experience in a customer service or support role.
•Exceptional verbal and written communication skills.
•Demonstrated ability to work independently in a fast-paced, dynamic environment.
•Strong analytical and problem-solving skills with a proactive mindset.
•Collaborative team player who actively contributes to group success.
•Self-motivated with solid time management and task prioritization abilities.
•Comfortable with feedback and committed to continuous personal and team development.
•Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is preferred.
•Proficient in Microsoft Office Suite include advanced power apps. 
•AI experience is a plus
Education and Experience
•B.Com/M.Com/BBA/MBA/BCA  (2 – 4 Years of experience)
•Customer service experience preferred.
Working Conditions
•Office-based, collaborative environment with options for hybrid or rotational shifts depending on business needs.
•Must be able to work a flexible schedule, including evenings and weekends, to accommodate regional coverage.
Physical Requirements
•Ability to remain seated and use a computer or telephone for extended periods.
•Capable of clearly and effectively communicating both verbally and in writing.  

  • Customer Care Executive

    4 days ago

    Bengaluru, Karnataka, India ASL Hr Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Care Executive. Monitor retailer store hours and address any late openings or concerns. Manage customer feedback , resolving issues promptly .. Maintain accurate records of customer interactions, feedback, and resolutions

  • Customer Care Executive

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    Job Title: Customer Care ExecutiveLocation: BangaloreExperience Required: Minimum 6 YearsWorking Days: 6 Days a WeekSalary: ₹18,000 – ₹20,000 per monthEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced and customer-focused Customer Care Executive to join our team in Bangalore. The ideal candidate must have a minimum of 6...

  • Customer Care Executive

    1 week ago

    Bengaluru, Karnataka, India Connect and Heal Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    About The Organisation:Connect and Heal is a Bengaluru-based health-tech company that provides end-to-endcoordinated care for employees. Founded in November 2016, CNH aims to be the first HealthMaintenance Organization in India.We are one of the very few technology enabled, holistic health-care providers who own herinfrastructure and have meaningful...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Colossal Service Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Post - Customer care Executive Salary - 3 lpa to 4 lpaInbound process no sales and target Chat and voice process 24*7 for male and rotational day shift for female.Call Perks and benefitsSalary + PF ESI + Picknup or drop in any odd hours

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc We are Hiring Customer Care Executives Englsh & Hindi Voice Process Handle inbound and outbound calls, emails, and chat support for customer queries. Adhere to company policies, compliance standards Required Candidate profileEducation: Graduate / Diploma / +2 Strong verbal and written communication in English& Hindi Good...

  • Customer Support Executive

    1 week ago

    Bengaluru, Karnataka, India Eka Care Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Customer Support ExecutiveLocation : BangaloreWorking days : 6Employment type : Full time,About Eka care is a digitally enabled and connected healthcare ecosystem for better health outcomes.Founded by the co-founders of Goibibo and architects of Aarogya setu, Eka care is a Bangalore based health start up company which is building a technology platform by...

  • Customer Care Executive

    14 hours ago

    Bengaluru, Karnataka, India Sri Shankara Cancer Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesThe Customer Care Executive serves as the primary point of contact for patients andtheir families, ensuring a seamless, compassionate, and efficient experience throughouttheir hospital journey. The role involves handling inquiries, guiding patients throughregistration and billing processes, addressing grievances, and upholding the...

  • Customer Care Executive

    3 days ago

    Bengaluru, Karnataka, India Accendra Ventures Llp Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesWe are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries efficiently. Training will be provided.Key Skills Required:Excellent verbal and written communication...

  • Customer Care Executive

    7 days ago

    Bengaluru, Karnataka, India Nova IVF Fertility Hospital Full time ₹ 20,40,000 - ₹ 26,40,000 per year

    Nova IVF FertilitySarjapur-BangaloreRajarajeshwari Nagar-BangaloreKoramangala-BangaloreDesignation : Customer Care ExecutiveEducation :- Any GraduateExperience :- 1 to 2 years in Hospital ReceptionFemale Candidate OnlyKannada and English language is mandatoryJob Types: Full-time, Permanent, FresherPay: ₹17, ₹220,000.00 per monthBenefits:Health...

  • Customer Care Executive

    1 day ago

    Bengaluru, Karnataka, India HIVADO Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Care & Tele-Sales AssociateReports To: Founder / CEOLocation: BangaloreKey Responsibilities:Customer Care (Inbound)• Handle inbound calls, WhatsApp queries, and emails for order status, returns, product questions.• Deliver prompt, polite, and solution-oriented responses to ensure high customer satisfaction (CSAT).• Maintain detailed...