Customer Care Executive

2 days ago

Bengaluru, Karnataka, India LitSpark Solutions Full time

Job Title: Customer Care Executive

Location: On Site

Experience: 2–3 Years

Industry: Consumer Electronics

Department: Customer Support / Operations

About the Role

We are looking for a proactive and customer-focused Customer Care Executive to join our consumer electronics team. The ideal candidate should have excellent communication skills, strong product understanding, and the ability to resolve customer issues with empathy and efficiency. You will be the first point of contact for customers and play a key role in building brand trust and loyalty.

Key Responsibilities

  • Handle inbound and outbound customer queries via phone, email, chat, and social channels.
  • Provide product information, troubleshooting assistance, and usage guidance for consumer electronics products.
  • Register and track customer complaints, warranty claims, and service requests.
  • Coordinate with internal teams (service center, logistics, technical team) to ensure timely resolution.
  • Follow up with customers to ensure satisfaction and closure of issues.
  • Maintain accurate records of interactions and update CRM systems.
  • Identify and report recurring issues, escalate critical cases to senior support or tech teams.
  • Upsell or cross-sell relevant products or services (if applicable).
  • Ensure adherence to SLAs, quality guidelines, and company policies.
  • Contribute to continuous improvement of customer care processes.

Skills & Qualifications

  • Bachelor's degree in any field.
  • 2–3 years of experience in customer support, preferably in consumer electronics.
  • Strong communication and interpersonal skills.
  • Ability to understand technical product specifications (training will be provided).
  • Problem-solving attitude with strong ownership of customer issues.
  • Familiarity with CRM software and ticketing tools.
  • Patience, empathy, and a customer-first mindset.

Key Competencies

  • Customer Empathy
  • Active Listening
  • Troubleshooting Ability
  • Time Management
  • Conflict Resolution
  • Product Knowledge (Electronics)

Why Join Us?

  • Work with a fast-growing consumer electronics brand.
  • Opportunities for learning, certification, and career growth.
  • Dynamic work environment focused on customer delight.
  • Competitive salary + performance incentives.

Job Type: Full-time

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Work from home

Work Location: In person

  • Customer Care Executive

    3 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Salary - 32kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role for a Customer Care Executive located in Bengaluru. The Customer Care Executive will handle customer inquiries, resolve issues effectively, and ensure a positive customer experience. The role also involves maintaining customer satisfaction by addressing concerns, providing solutions,...

  • Customer Care Executive

    3 days ago

    Bengaluru, Karnataka, India The Kenko Life Full time

    Company DescriptionThe Kenko Life is committed to promoting wholesome and holistic dietary habits through structured eating. We specialize in providing calorie and macro-counted personalized meals delivered straight to your doorstep. Our mission is to make healthy eating convenient and tailored to individual needs, supporting a balanced lifestyle for our...

  • Customer Care Executive

    2 days ago

    Bengaluru, Karnataka, India ASL Hr Solutions Full time

    Job Title: Customer Care Executive. Monitor retailer store hours and address any late openings or concerns. Manage customer feedback , resolving issues promptly .. Maintain accurate records of customer interactions, feedback, and resolutions

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Sprint Asia Pacific Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Location: ChennaiExperience: 1–2 YearsSalary: ₹15,000–₹25,000 + IncentivesLanguages:1 Executive – Kannada1 Executive – Hindi1 Executive – TamilResponsibilities:Handle customer calls, service scheduling, and lead follow-ups.Maintain CRM and ensure timely service updates.Skills:Good communication, CRM knowledge, customer-first attitude.Job Type:...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Akshayakalpa Organic Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Company DescriptionAkshayakalpa is India's first certified organic dairy enterprise, blending science with traditional dairy farming to produce sustainable, high-quality products. With a farmer-first and planet-friendly approach, Akshayakalpa ensures its products are rich in nutrition, free from antibiotics, chemicals, and preservatives. By empowering...

  • Customer Care Executive

    21 hours ago

    Bengaluru, Karnataka, India Cambium Networks Full time

    Scope of Responsibilities & Position Expectations This requisition is for a Customer Care Executive in Bengaluru (Bangalore), India. We are seeking a dedicated and customer-focused individual to join our support team. As a Customer Care Executive, you will be the first point of contact for customers, providing timely, empathetic, and solutions-oriented...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc We are Hiring Customer Care Executives Englsh & Hindi Voice Process Handle inbound and outbound calls, emails, and chat support for customer queries. Adhere to company policies, compliance standards Required Candidate profileEducation: Graduate / Diploma / +2 Strong verbal and written communication in English& Hindi Good...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka Akshayakalpa Organic Full time

    Company Description Akshayakalpa is India’s first certified organic dairy enterprise, blending science with traditional dairy farming to produce sustainable, high-quality products. With a farmer-first and planet-friendly approach, Akshayakalpa ensures its products are rich in nutrition, free from antibiotics, chemicals, and preservatives. By empowering...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Delights Marketing Solutions Full time ₹ 2,16,000 - ₹ 3,24,000 per year

    Customer Care Executive (Voice & Non-Voice Process) – BangaloreLocation: BangaloreJob Type: Full-TimeSalary: ₹18,000 – ₹27,000 per monthExperience: 1 Year Experience / FresherEligibility: 12th Pass / GraduateShifts: Rotational ShiftsWeek-Offs: RotationalJob DescriptionWe are hiring enthusiastic and customer-focused individuals for the position of...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India, Karnataka HIVADO Full time

    JOB DESCRIPTION — Customer Care & Admin ExecutiveLocation: Bengaluru (Sanjaynagar)Role Type: Full-time, On-siteAbout the RoleWe are looking for a Customer Care & Admin Executive who will manage all customer touchpoints— calls, WhatsApp, emails, and internal coordination. This role is critical for ensuring smoothcustomer experience, quick grievance...