Customer Care Executive

3 days ago

Sholapur India The Muthoot Group Full time

Job Description This job is provided by apna.co Position : CUSTOMER CARE EXECUTIVE-INTERN Position: Customer Care Internship Executive Duration: 6 months Location: Murarji Peth, Solapur Salary: 10,000 to 14,000/- for 6 months Eligibility: Graduate Fresher's (Passed out Last 5 years ) About the Role: We are looking for enthusiastic and customer-focused individuals to join us as Customer Care Internship Executives. This internship offers on-the-job training, certified by the government, providing you with an excellent opportunity to enhance your customer service and communication skills. After completing the 6-month internship, high-performing candidates will be promoted to the role of Junior Relationship Executive, with the potential for further career growth and development. Key Responsibilities Participate in lead generation Through Calling at least 100Calls Per Day , client acquisition, and retention activities. Assist customers by responding to inquiries and providing information about products and services. Handle customer complaints, process orders, and provide solutions in a timely and professional manner. Participate in various customer service initiatives, improving customer satisfaction and loyalty. Learn and support the implementation of customer feedback mechanisms to enhance service quality. Manage routine administrative tasks, such as data entry, record maintenance, and follow-up activities. Collaborate with team members to improve overall service efficiency and meet customer expectations. Gain exposure to financial products and services, assisting customers with their requirements. Develop strong communication and problem-solving skills through direct customer interaction. Eligibility Criteria Graduation (any discipline) from a recognized university. Freshers who have completed their graduation between 2020 and 2025. Strong communication skills and a customer-oriented approach. Ability to work in a fast-paced environment with excellent problem-solving abilities. Positive attitude and a desire to learn and grow within the organization. Team player with a collaborative mindset. Training And Certification Comprehensive on-the-job training with government certification. Hands-on experience in customer care and relationship management. Development of core skills such as communication, problem resolution, and customer handling. Growth And Career Opportunities On successful completion of the 6-month internship, you will be promoted to Junior Relationship Executive. Opportunities for further growth within the organization based on individual performance. Clear career progression path with competitive compensation and performance-based incentives. Salary Structure 2.00,000 to 3,00,000 per annum (inclusive of base salary and performance-based variables). Attractive variable pay based on individual and team performance.

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